This page is now closed. Want to talk to one of the Southern Housing team? Please go to @SouthernHsg_UK or visit our website https://nitter.cf/t.co/brGwIwstEO
South of England
Joined February 2015
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⛔ This X page is now closed. We'll no longer be posting or replying to comments from this page.
💡 But we're still here to provide you with updates about Southern Housing & offer support if you need it. Just follow us at @SouthernHsg_UK to keep up to date with the latest news.
IMPORTANT - Contact Centre Update
Please find a further update following the upgrade to our Call Centre systems for those contacting us about homes previously managed by SHG (Southern Housing Group).
(Post 1 of 5)
🟢 Online Services: Our website and customer portal remain fully operational, so you can log in to check your rent balance, make payments, and report repairs as usual.
We appreciate your patience and understanding while we resolve these issues.
(Post 4 of 5)
We’re committed to improving our services, and these upgrades are an important step toward delivering a better experience for you.
Our contact details and opening times can be found here on our website: pulse.ly/v7hed8yn6q
(Post 5 of 5)
⚠️IMPORTANT - Contact Centre Update
Following this week's upgrade to our Call Centre systems for homes previously managed by SHG (Southern Housing Group), we’re continuing to experience high call volumes and some technical issues.
(Post 1 of 4)
🔴 Online Services: Our website and customer portal remain fully operational, so you can log in to check your rent balance, make payments, and report repairs as usual.
(Post 3 of 4)
We appreciate your patience and understanding while we resolve these issues. We’re committed to improving our services, and these upgrades are an important step toward delivering a better experience for you.
🔗Find out more: pulse.ly/yhrm8bjl2p
(Post 4 of 4)
⚠️Following this week's upgrade to our Call Centre systems, we're currently experiencing high call volumes and some technical issues.
We kindly ask for your patience and request that you only contact us by phone for urgent or emergency matters.
🔗pulse.ly/6gbbmlldkl
🔴Payments: We're unable to take payments over the phone at the moment. However, you can still make payments quickly and securely via our online customer portal.
⚠️Want to contact us about a home previously managed by SHG? Our contact centre will be unavailable between 15 January and 16 January while we update our telephony platform.
📞We'll only be able to accept emergency calls during this time.
🔗Find out more:pulse.ly/4abhbndfr0
SHG (customer services) retweeted
We’ll be signing off on X on Tuesday 24 December from 3pm. We’ll then be back to respond to any online enquiries from 9am Thursday 2 Jan.
You can find our office opening hours and how to contact us over the festive period here on our website 👉 pulse.ly/gfbgojhpl1
Need to contact us this weekend? Read our service update below 👇
The team on X are signing off today from 4pm & will return Monday from 9am to help with your enquiries.
⚠️ Remember, our online services MyAccount and Online Account are both unavailable until Tuesday 29 October while we make essential system updates and service improvements.
📞If you need to contact us about an emergency repair over the weekend please call us. Our out of hours service will be able to support.
➡️ All the contact details you need are available here: pulse.ly/wvy3r4pvfa
✅ More information about the improvements we're making to our systems can be found here:pulse.ly/fgcrfzbtzm
We're signing off for the bank holiday weekend from 4pm & will return on Tues 7 May from 9am to answer online enquiries.
📞 For emergencies please call us.
🖥️ For other enquiries please use our online services.
Further contact details available here 👉 southernhousing.org.uk/conta…
We're signing off for the bank holiday weekend from 4pm & will return on Tues 2 April from 9am to answer online enquiries.
📞 For emergencies please call us.
🖥️ For all other enquiries please use our online services.
Further contact details here 👉 southernhousing.org.uk/conta…
Very strong winds are expected to hit the East of England | London & South East England from this evening (Wednesday 1 November).
Help is available if you're affected.
Read our guidance here: southernhousing.org.uk/lates…
