SVP Customer Outcomes at @ServiceNow. Helping our customers’ #digitaltransformation projects succeed using the power of the NOW Platform. Views are my own.
Boston, MA
Joined April 2015
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It’s a big day for @ServiceNow and our customers: Today we're launching #ServiceNow Impact - the first-ever human/#AI -powered value acceleration solution focused on ensuring our customers realize ROI faster & achieve enduring success: bit.ly/351E8Q6 - via @VentureBeat
After 4 memorable years, it’s bittersweet to share that I’m leaving @ServiceNow. What an amazing ride it’s been!
I’m grateful to have led our world-class #Customer Outcomes team these past few years & to have worked with so many talented colleagues, customers, partners.
Thanks to all my #ServiceNow colleagues and friends for the many well wishes as well as the incredibly warm welcomes from my fellow #Benchlings!
DYK: Benchling recently crossed the 1000 customer milestone and they are just getting started. You can learn more about this exciting #Biotech company here: lnkd.in/eiwNW5xj
Learn how to accelerate #innovation, build mission-critical apps quickly, with more creators and less complexity, and easily scale across the enterprise to deliver experiences customer and employees love... with #lowcode app dev: bit.ly/3bydYbf
Must-read: 3 really useful #DigitalTransformation rules-of-thumb from businesses on the front lines - via @FortuneMagazine :
1. Make building blocks, not silos
2. Make it easy to use
3. Understand employees’ fears and get their buy-in
bit.ly/3SEFg0q
It's essential to everyone at #ServiceNow that customers understand their #ROI and feel confident at every stage of the lifecycle - that is why CVM is at the core of how we communicate our value.
This @Dioriostephen post sums it up perfectly: bit.ly/3QfopiQ
Are You Experienced? The Age of Experience is officially here—read all about it in the latest edition of the #ServicNow Workflow Quarterly: bit.ly/3Q4tJFJ
We’re celebrating 10 years on the #NYSE - what an amazing journey! nitter.cf/ServiceNow/status/1555…
10 years of #NYSE and helping the world to work better, all made possible by our customers, community, employees and leaders. Thank you for making ServiceNow what it is today!
We've created a new "Crash Course" at our Workflow hub to help you discover how #AI can drive even better business results and what strategies can be applied for extracting more value from #machinelearning models and applications.
Check it out here: bit.ly/3BjZtCp
DYK: One-in-16 workers will need to transition to new roles by 2030 - a 25% increase compared even with pre-pandemic predictions - to support #DigitalTransformation.
@CocaCola took on this challenge with a Digital Skills Academy to upskill its people: mck.co/3PYOsuj
We support clients’ digital #upskilling and #reskilling with our Now Learning Channel where intuitive on-demand & instructor-led courses help employees easily acquire new skills for #DigitalTransofrmation, such as #Nocodelowcode skills: bit.ly/3Q2zuna
Good post on the differences between digitization, digitalization & #DigitalTransformation and best practices for Digitalization, which is the conversion of a business process from entirely/partially manual to entirely digital - by @DarrenSPerson: bit.ly/3SaIDf2
ICYMI: You can now manage and connect your Dev team's CI/CD pipeline all the way to your production #cloud as @CloudifyHQ partners with @ServiceNow for more effective business cloud #automation using the #ITOM on the Now Platform - details here via @sjvn zd.net/3J9rMFD
"The future of business just might be the gig enterprise."
Great insights from @TheWrightView on how #blockchain's transparency, data integrity, and speed have the potential to prepare your workforce for the #digital age. bit.ly/3B73pGB
Five really useful areas of focus for execs tasked with #DigitalTransformation - clarity, agility, risk management, ownership, and loss management. | via @MITSloan bit.ly/3cwOviC
An important aspect of our new @ServiceNow Impact offering provides best-practice methodology to help customers with rapid time-to-value in their #DigitalTransformation projects.
Learn more here: servicenow.com/impact.html #DX
Exactly! "To free up IT for #DigitalTransformation projects, a first step is to purposefully implement #automation to take over repetitive tasks." bit.ly/3vaVpAC - via @VentureBeat