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Sugarmate

@SugarmateApp

Companion App for the Dexcom G4/G5/G6

sugarmate.io
Joined February 2017
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The Sugarmate™ app can once again connect with Dexcom for customers in select European countries and Canada. For our friends in other countries, please know that we continue to work diligently to add to our list of supported regions. help.sugarmate.io/en/article…
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We are aware of an issue with Dexcom's User Login and Authorization Services and apologize for any potential service interruptions. Some users may have been inadvertently logged out of their accounts. To restore access to CGM data from Dexcom, please visit help.sugarmate.io/en/article…
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Sugarmate will be down for maintenance beginning 12:00pm PST to 2:00pm PST on 1/25/2024. Users will not receive any notifications, calls, or texts during this maintenance period.
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We have confirmed that service has been restored. If you are still experiencing issues, please contact our support team at [email protected]. Thank you.
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We are aware of an issue impacting users and apologize for the temporary service interruption. We are working on a fix and will post an update when things are back online for Sugarmate. Thank you for your patience.
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We have confirmed that service has been restored. If you are still experiencing issues receiving CGM readings, please contact our support team at [email protected].
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We are aware of an issue with Dexcom real-time streaming and we apologize for any potential service interruptions. We will post an update when things are back online for Sugarmate. You can follow the status of this issue here: bit.ly/3XTTQ7f
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We're aware of an issue affecting readings on the Apple watch interface. We recommend users don't update their Apple watch to watchOS 10 yet. If you've already updated to watchOS 10 use the Siri watch face as a workaround. Reach out to [email protected] for further assistance.
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We have confirmed that service has been restored. If you are still experiencing issues getting CGM readings, please contact support at [email protected].
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We are aware of an issue with the Dexcom web API affecting Sugarmate data. Dexcom has identified the issue and a fix is being implemented. We’ll post an update when things are back online for Sugarmate. You can follow the status of this issue here: status.developer.dexcom.com/
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NOTICE 6/11: Sugarmate receives CGM data from official Dexcom channels and we believe those servers are affected at this time. We regret this disruption continue to work with Dexcom to learn more.
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The Sugarmate™ app can once again connect with Dexcom. Click below to update the app and reconnect your data source. For international users, we’re working with Dexcom to understand when we can launch w/ the Dexcom Partner Web API Program outside the U.S. help.sugarmate.io/en/article…
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For additional information, please visit: help.sugarmate.io/en/article….
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For our customers outside of the U.S., we are working country by country to get the necessary regulatory and technical aspects in place to reinstate service, we anticipate the disruption in data to continue through the end of the year. (3/3)
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It is unknown exactly how long testing will take and how long to make final updates to the app, but we assure you that both companies continue to work diligently together to restore connection. (2/3)
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Development is near completion on the Sugarmate app to allow it to connect to Dexcom CGM data utilizing the Dexcom Partner Web API. We are beginning a testing phase to ensure accuracy and reliability before finalizing this update for our customers in the U.S. (1/3)
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We are aware that CGM data has now been interrupted for U.S. customers. We continue to work diligently with Dexcom and are making progress towards limiting this disruption as much as possible. Thank you for your patience and we will provide regular updates.
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Sugarmate™ app users in the U.S. will begin to experience a disruption in their Dexcom CGM data connection starting this afternoon. Both Sugarmate and Dexcom are working as quickly and diligently as possible to limit this disruption. Learn more. help.sugarmate.io/en/article…
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UPDATE (1/2) Sugarmate™ app users in the US will experience a disruption in their data connection beginning as early as Nov. 4. To date, Sugarmate has utilized a legacy channel to access Dexcom CGM data and as a result of regular updates to enhance the scalability and (cont)
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(2/2) performance of Dexcom CGM, this channel is no longer available. We’re working with Dexcom to restore this connection quickly. We apologize for this inconvenience and thank you for your patience. Learn more by clicking below. help.sugarmate.io/en/article…
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