SupportYourApp

Onboarding shouldn’t be a scavenger hunt 🕵️ The first 90 days shape a new hire’s success, yet too many spend them drowning in scattered SOPs. Our CPO, Kseniia, joined other leaders in CEO Official Magazine to tackle exactly this. Her tip? A centralized “One Hub” strategy that kills new-job anxiety from day one. Read her full approach here → ceofficialmag.com/boosting-e… #HR #Onboarding #PeopleOps

“Please hold.” 🛑 Two words that quietly cost you customers, and revenue. Every missed call is a buyer who found someone faster. The fix? AI answering services that never leave anyone on hold. Our new guide breaks down the 7 best options for business to help you: ✅ Scale seamlessly ✅ Cut overhead ✅ Offer 24/7 support Find the right fit for your business → supportyourapp.com/blog/best…

SupportYourApp recognized by the Global Spotlight Awards 2026 🥇 This year, we became Gold Award winners in “The Best Use of Artificial Intelligence in Business” category. Our Support Intelligence Hub, the ecosystem bringing all our innovative AI products together, is something we’re truly proud of. Thank you, Global Spotlight Awards, for the recognition. And thanks to our team and every client who help us drive innovation and implement technologies that transform #CX every day. Intelligence looks good on us. Let’s keep growing and supporting 💛 #AIAward

Your agents are stressed. Your customers are churning. But your AHT dashboard is perfectly green. Spot the disconnect? AI now takes the easy tickets, so your people get the hardest ones. Yet many teams still judge them by assembly-line metrics. Speed no longer equals success. Here are the 3 CX metrics that matter most in an #AI world, in our latest newsletter → linkedin.com/pulse/3-cx-metr…

Tired of abandoned carts and frustrated buyers? 🛒 In our new blog article, we share 8 strategies to transform your CX, boost retention, and drive revenue. Discover how to: 🚀 Audit your #eCommerce CX 🚀 Choose the right software and platforms 🚀 Adapt to the latest eCommerce CX trends, and much more Read the full guide → supportyourapp.com/blog/ecom…

UK Customer Experience Awards 2026 in London 🏆 The SupportYourApp team joined the award ceremony to witness the most competitive edition of the UKCXA yet. We were invited to be part of this year’s judging panel, and it was a great honor to assess the best of the best. Every company nominated has remarkable achievements in the customer experience field, and the winners across every category are true UK leaders and trendsetters in CX. Congratulations to all participants and every winner! We were happy to attend an event where market leaders are recognized for their efforts. Thanks to the organizers for the invitation, and to every participant for the inspiration 💛 @DariaLeschenko

How much time could an integrated #AI engine save your support team? Take a look at SupportCRM in action, with our #Perplexity integration working directly inside the ticket window. Running on our internal SupportBrain engine, it lets agents pull knowledge and polish replies right in their workspace, without switching tabs. The result? Full AI precision, with your team staying completely in charge of the final send. See how SupportCRM puts AI to work for support teams → supportyourapp.com/products/…

Gorgias vs Freshdesk vs Zendesk: which platform actually fits your support stack? Help desk migrations are a nightmare for Support Team Leads and Operations Managers. One wrong step means ticket chaos, lost data, and support downtime. Our new Help Desk Selection and Switch Guide gives you an honest comparison and a clear roadmap. Inside, you will learn: 📌 Gorgias vs Freshdesk vs Zendesk: costs and real feature tradeoffs 📌 The six phase framework to switch without support downtime 📌 DIY vs partner decision matrix 📌 BONUS: case study with 429% faster resolution Download your free copy → supportyourapp.com/e-book/he…

What does a 99% backlog reduction actually look like? When a cybersecurity platform came to us buried under invisible tickets and broken workflows, we rebuilt their HubSpot automation from scratch. The results speak for themselves: 📉 99% backlog reduction 🎯 100% SLA compliance for Tier 1 accounts ✨ 78% less stagnant tickets in the first 30 days See exactly how we did it in our latest Case Study → supportyourapp.com/case-stud…

Remote work demands stronger cultures. The secret? Swap micromanagement for operational transparency. In her article for @GritDaily, our CEO and Managing Partner, @DariaLeschenko, shares how real autonomy cut SupportYourApp’s talent turnover. Read more insights from the leaders here → hubs.la/Q04B8BX30

Still running a basic chatbot in 2026? Your customers can tell. The next generation of AI agents doesn't just answer questions. It drives sales and keeps customers coming back. Our Integration Manager, Réabetswe, breaks down the top AI agents for eCommerce CX right now, the tools worth upgrading to this year. Read her top picks here → supportyourapp.com/blog/best… #CX #eCommerce