Embrace AI-powered customer intelligence that combines performance and quality data to analyze support interactions and gain actionable CX insights.
Tampere, Finland
Joined October 2010
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Surveypal retweeted
Getting professional support when setting up a customised @Zendesk environment is a good idea for many reasons. Our partners over at @Surveypal have published a great article on this topic for anyone wanting to unleash Zendesk’s full potential.
surveypal.com/blog/what-to-l…
Do you want to master high ticket volumes in your Customer Service?📈
Check out these 6 tips how to overcome ticket volumes. Every ticket has a price and lowering the number of tickets will eventually lead to cost savings.
surveypal.com/blog/6-tips-fo…
Happy New Year from the whole team of Surveypal!
🥂 Have a sparkling start to the year! ✨
#happynewyear2022 #Surveypal
Quit guessing and start asking ! 🙋♂️
Read our newest blog written together with @HelpHouse_io about the value of customer feedback and how to utilise the feedback data to optimise your business.📈
#customerfeedback
surveypal.com/blog/quit-gues…
Surveypal retweeted
Happy agents often equal happy customers. That's why you should prioritize your agents as much as your customers. Learn how to in this whitepaper written by our partner @Surveypal. NOTE the whitepaper is gated.
#cx #customerservice #goodservice
surveypal.com/improve-your-c…
We interviewed @ambientia on how customer insight and data-driven leadership are at the heart of Ambientia and why they chose Surveypal to develop experience measurement and data-driven leadership 🤝
Read full case study below 👇
surveypal.fi/en/2021/custome…
Totally agree! Great to be working together with @HelpHouse_io !
So wonderful to have partners like this!
@Surveypal #customerexperienceexperts #customerexperience #cx
Sales Manager wanted!🔥 Surveypal keeps on growing and we have an open position for a Sales Manager! We are seeking for a new pal and sales expert with international sales background! Job ad is in Finnish as fluent Finnish is one expectation. #jobposting
ats.talentadore.com/apply/ha…
How to deliver superior customer support in live chat? Read what three global CX experts around the world have to say about best-practices, customer expectations and making your customer support stand out in the competition with live chat. #customerservice
surveypal.com/blog/customer-…
Important words Ida about customer journey, great to be working with partners like @HelpHouse_io! Hope to hear more about your partners during this month! 👍
#customerjourney #CustomerFeedback
October is off to a good start, and our focus of the month will be our amazing partners. Stay tuned for more on how our partners can help elevate your business, specific information about their products, joint blog posts, and much more.
#partners @zendesk #customerexperience
With Promoter booster™ you can create positive interaction that creates a great experience for both the end-customer and the frontline agent😀 This means better customer and agent relationships that impact your bottom line 👍 surveypal.com/blog/boost-you…
Make your email survey invitation stand out. To make that happen, perfect your email subject line – that is seen first 🙌
Read our blog about engaging survey intros for any Customer Service channel and find tips to drive better opening & response rates🚀surveypal.com/blog/engaging-…
Ever wonder what drivers affect customer service agent satisfaction (or dissatisfaction)?🤔
We gathered 7+ drivers you should keep in mind when leading your customer service team. 👍
#customerservice #agentsatisfaction
surveypal.com/blog/what-driv…
Do you know how your customer service employees are really doing? 🧐 If not, don't worry, as we've got help for you! Our Happy Agent Guide will help you creating out-of-this-world customer service pulse surveys. #customerservice #PulseSurvey bit.ly/384GUlJ
Did you known that Surveypal has a Survey app integration for Zendesk Chat? Yes we do!👍 Watch this short video to see the integration in action. bit.ly/37MYvP9
Customer knows it best and together with our partners we can provide the best solutions to improve customer experiences and utilise the full power of feedback!👍#customerexperience
Many companies have the best intentions, but fail to get feedback and use it properly. That’s why we specialized in working with customer feedback in cooperation with your partner @Surveypal. Read our joint whitepaper or give us a call! 😉
#surveypal #CX
bit.ly/3izvQTV
The Customer Effort Score is one of the most popular single-question customer metrics. Here's how to analyze your #CES and determine implications for your business. bit.ly/2GFnpmB
1m • 1 minute ago
Join us for our #webinar "Why a 100% #CSAT score does not always lead to growth" and learn how to turn your #CustomerService experience metrics into practical steps to develop operations, empower agents, and built customer loyalty.
bit.ly/3jDvrNm
Incorporating the voice of your customers in your #QA efforts will empower you to determine a more holistic approach towards measuring the impact of your #customerservice. Here's how to use feedback to supercharge customer service QA. bit.ly/2YCdE2O