Impartial and independent service resolving disputes between consumers and property businesses. Bluesky: https://nitter.cf/t.co/jkEi4q7CW9
Wiltshire, UK
Joined January 2012
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We’re looking forward to welcoming members of our Consumer and Industry Forum to the QEII Centre in London next week for our annual in-person forum.
As the Government moves towards introducing independent regulation of property agents, how can the sector ensure these reforms deliver meaningful improvements for consumers?
Read Lesley’s full article in Property Industry Eye - propertyindustryeye.com/regu…
For landlords and agents: Ensure that damp and mould issues are addressed and dealt with promptly to avoid causing health issues and aggravation for tenants.
Resources 📑
Find our Damp and Mould Report on our website: tpos.co.uk/about-us/reports/
Find further resources on Aico's website: aico.co.uk/damp-mould-action…
We've created a series of practical case studies to help property businesses learn from common complaint scenarios and improve their approach to complaint handling and resolution.
Registered businesses can access our case study library in the member portal.
Three property businesses have been expelled from our scheme after failing to pay compensation awards to consumers.
Expulsion is a last resort, but it plays an important role in protecting consumers and maintaining confidence in our service.
tpos.co.uk/2026/10/three-pro…
The Property Ombudsman retweeted
Today is #OmbudsDay2026
We're joining Ombudsman services across the UK, Ireland, Crown Dependencies, Overseas Territories - and beyond, #DemonstratingValueAndImpact of Ombudsman services and raise awareness of the role they play in supporting fairness, trust and accountability.
On #OmbudsDay2026, hear from our Chief Ombudsman Lesley Horton about the value and impact of our work to help consumers and property businesses and support a stronger, fairer housing sector.
Read our 2025 annual report to find out more: tpos.co.uk/wp-content/upload…
@OmbudAssoc
For more information about Ombudsman offices and how they can help, visit the @OmbudAssoc’s website: ombudsmanassociation.org/
#OmbudsDay2026 #OAMembers
Letting agents and landlords in Scotland must investigate any reports of damp and mould within specific timescales to ensure issues are identified early and resolved quickly.
View the full requirements and guidance on the Scottish Government's website: gov.scot/publications/awaabs…
Three months into the biggest reform of the private rented sector in a generation, the early signs suggest the real challenge is not a flood of disputes, but helping people understand how their new rights work in practice.
Read our full Inside Housing blog post: insidehousing.co.uk/comment/…
Our latest case study highlights the importance of contractor oversight, timely communication and effective complaint handling by property businesses.
Read the full case study: tpos.co.uk/case-studies/when…
In a guest blog for My Housing Issue Gateway, Lesley Horton, our Chief Ombudsman, explains the new rules for tenants who want to keep pets in rented homes and what to do if there is a disagreement.
Read more: myhousinggateway.org.uk/news…
Have you recently used conveyancing services? The Council for Licensed Conveyancers want to hear from people who have recently used conveyancing services to understand experiences and awareness of referral arrangements.
Have your say here: clc-uk.org/consumers/review-…
Are you ready for the new landlord registration requirements?
The Government is introducing a new 'Register your rental property' service, with a regional rollout across England starting from December 2026.
For more information, visit: housinghub.campaign.gov.uk/r…
