Dare service to be your biggest profit engine. #ServiceOnOffense
Boston, MA
Joined July 2025
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Your store can close sales without you. Watch the AI Agent do it live: text.com/try-ai-agent/
#ecomm #ecommerce #Shopify
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most AI support agents fail for a boring reason: nobody onboarded them.
you wouldn't put a new hire on chat without shopify access, discount rules, and when to tag a return. same for the agent.
at @Text_HQ those rules become a skill. Playbook builds it from a plain description, or you assemble it in the builder. then the agent resolves and acts.
customers keep telling us even simple skills are very valuable. skills are how you give the AI agent determinism instead of hoping it remembers tuesday's briefing.
Read how Justyna from Selsey, a leading furniture retailer, used automation to shift her team's focus from support to sales: text.com/customers/selsey/
"If the AI Agent would disappear, I wouldn't be able to work anymore!"
Watch the story of how an AI Agent transformed customer service into a growth engine.
youtu.be/n-y1wgbHzlg?si=-X5A…
Sending leads to Salesforce, tagging chats, posting summaries to Slack 🥱
All those small, boring tasks that eat up your team's time can be automated.
You don't need any technical skills to make it happen. Just tell our new skill builder what you want to automate and let it do the work.
Not sure where to start? Spin the skill wheel and get inspired! 🎡
AI is doing your customer service team's job. Now what? 🤔
Read how Kate from EnterTech turned the time freed up by Text AI Agent into 266 leads: text.com/customers/entertech…
Building great tech starts with great people. And some of ours started their journey at Wrocław University of Science and Technology.
👆This Friday, our CTO @walaszczyk_m joins the Wrocław Tech Alumni World Congress to discuss how a local startup can grow into a global business and the role people, skills, and relationships play along the way.
landing.meetingapplication.c…
Not every support conversation is just about solving a problem.
On the #HonestEcommerce podcast, our Aleksandra Kacperczyk joins @ChaseClymer to discuss how AI Agents free up teams to build trust and turn conversations into opportunities.
P.S. Surprise at the end! 🤫
youtu.be/AOPz83BvAgk?si=amFl…
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new PR at Cracow half marathon @CracoviaMaraton almost 10 minutes faster than Estepona last year. Not too bad. Now chillin in red (like my face during the run) @Text_HQ
#12PKOCracoviaPolmaraton
Kill projects without regret. Default to action. Move in days, not quarters.
Our CPO, Filip Jaskólski, shares how we drive product growth at Text - from attracting new customers to shipping features and campaigns. 👉 medium.com/authority-magazin…
Thanks to Rachel Kline at @AuthorityMgzine for the interview!
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No matter what stage your company is in: just starting, fixing, rebuilding, or scaling. There is one thing that matters more than anything else:
Culture.
Not slides.
Not slogans.
Not office perks.
👉But building the right culture first.👈
It is one of the hardest things in business.
It is also one of the most underrated.
Products can change.
Markets can shift.
Strategies can be rewritten.
But the team, the people, the energy, the standards, the belief system that is the real foundation.
At text.com we are building something unique.
And our biggest asset is not our technology.
It is our team.
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Your store's AI agent already exists. You just haven't met it. Let's change that!
Very simple: I pasted the URL of a cult beauty brand you've definitely heard of and a few seconds later it was recommending products and putting them in my cart.
Yup, you read that right.
now try yours 👇
Read how EnterTech automated support with Text's AI Agent and won 260 new clients in three months: text.com/customers/entertech…
Any task from your team's task list can be automated.
Did you know a skill runs in @Text_HQ every 0.4 seconds?
teams build a skill once. people and AI agents run it around the clock. weekends included.
Skills don't take days off.
