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Thames Water 💧

@thameswater

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 UK
thameswater.co.uk/facebookmessenger
Joined March 2009
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Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)Photo by Thames Water 💧 (@thameswater)
Following a very dry spring and three record-breaking heatwaves, water use across our region has soared—with some homes using 50% more than usual. With the Met Office forecasting more hot, dry weather ahead, we’re implementing a hosepipe ban across our region, effective this Thursday 23 July. We’ve acted now to protect essential supplies so taps keep running for everyone's core needs. While our teams work around the clock to fix leaks, we need your help too. We’re asking everyone to take a break from using: ❌ Hosepipes ❌ Sprinklers ❌ Jet washers Please continue using water as needed to stay healthy and hydrated! 🔗 Read more about the ban and what it means for you: thameswater.co.uk/hosepipe-b…
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What really comes out after dark at the proposed White Horse Reservoir site? 🦇 Our ecology teams and specialist surveyors are using thermal imaging and specialist monitoring equipment to track bats and other nocturnal wildlife across the site. These surveys are an essential part of planning for the project, and we're gaining valuable insights into the wildlife that calls the area home. We'll be sharing more about what we're learning in the coming months. Happy Halloween! 🎃 #WhiteHorseReservoir #wildlifephotography
A bat perched on a white protective glove against a dark background, showing its folded wings, large ears and light brown fur in close detail.

ALT A bat perched on a white protective glove against a dark background, showing its folded wings, large ears and light brown fur in close detail.

A field worker in a high-visibility orange jacket and white safety helmet operating monitoring equipment on a tripod beside a fenced site at sunset. A small screen displays camera footage, with open countryside in the background.

ALT A field worker in a high-visibility orange jacket and white safety helmet operating monitoring equipment on a tripod beside a fenced site at sunset. A small screen displays camera footage, with open countryside in the background.

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🚽 Not everything that goes down the toilet belongs there. Our latest research with parents and caregivers of children under four found there's still plenty of confusion around what can and can't go down the toilet, especially when it comes to wipes labelled "flushable". The reality? Wipes don't break down like toilet paper and can contribute to sewer blockages, fatbergs and problems at sewage treatment works. This #Unblocktober, we're helping to bust the myths and encourage one simple habit change: 🗑️ Bin all wet wipes, even those labelled "flushable" or "biodegradable" 🚽 Only flush the 3Ps: pee, poo and (toilet) paper #BinItDontBlockIt #WipeOutWipes @unblocktober
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🤔 How many wet wipes do you think get flushed across our region every year? This #Unblocktober, we asked members of the public, and the answers were surprising... The actual figure is an estimated 10 million wipes a day, costing around £21 million annually to remove build up and repair damage caused to infrastructure. We're asking everyone to make one simple change: put wet wipes in the bin, not down the loo. ✅ Flush only the 3 Ps: pee, poo and toilet paper. #BinItDontBlockIt #WipeOutWipes @unblocktober
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🚧 We're investing £8 million to upgrade Dartford's water network. Over the next three years, we'll replace 8.4km of ageing water mains across Southfleet to help reduce leaks, prevent bursts and improve reliability for customers. This work is part of our biggest upgrade to the water network in 150 years, helping build a more resilient water supply for generations to come. 💧 Find out more at thameswater.co.uk/news/2026/… #networkupgrade #leakage
A Thames Water operative wearing high-visibility orange protective clothing, a white safety helmet and work boots kneels beside blue roadwork barriers on a pavement. A Thames Water van with high-visibility chevrons is parked nearby, with traffic management signs and cones visible along the roadside in the background. The image shows water network maintenance work taking place on a sunny day.

ALT A Thames Water operative wearing high-visibility orange protective clothing, a white safety helmet and work boots kneels beside blue roadwork barriers on a pavement. A Thames Water van with high-visibility chevrons is parked nearby, with traffic management signs and cones visible along the roadside in the background. The image shows water network maintenance work taking place on a sunny day.

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Thames Water 💧 retweeted
GOV.UK (@GOVUK) profile picture
GOV.UK
@GOVUKOct 16
You can sign up for flood warnings by phone, text or email for homes and organisations in England ☔ You’ll get messages about flooding from rivers, the sea or groundwater, depending on your area. You can’t get flood warnings for surface water flooding or ‘flash flooding’. Sign up for flood warnings at gov.uk/get-flood-warnings
Get flood warnings by text, phone or email

Get flood warnings by text, phone or email

Sign up to get flood warnings for your home or business in England, Scotland or Wales, sign in to your flood warnings account, and find out how to check flood risk in Northern Ireland

gov.uk
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Thames Water 💧 retweeted
Environment Agency (@EnvAgency) profile picture
Environment Agency
@EnvAgencyOct 13
Do you know your flood alerts from your flood warnings? Make sure you're signed up and prepared for flooding this #FloodActionWeek gov.uk/flood-action?utm_camp…
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The London Tideway Tunnel Network has diverted over 22 million tonnes of sewage from the River Thames 🌊 And we're already seeing the difference it's making. The first annual Tideway Benefits Report found storm overflow discharges to the tidal Thames have reduced by 86%, while around 84 tonnes of sewage-derived litter were prevented from entering the river in 2025. The #SuperSewer plays a crucial role in supporting local wildlife and biodiversity, as well as creating a cleaner river for the future. 👉 Read the full report at thameswater.co.uk/news/2026/…
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💧 September saw another month of low rainfall across London and the Thames Valley. With rivers running below average and groundwater remaining exceptionally dry, our teams are continuing to carefully manage water resources to help maintain resilient supplies for customers and the environment. Thank you to our customers for continuing to use water wisely.
September water update infographic for the Thames Valley area. The graphic shows rainfall at 50% of the long-term average, reservoir levels at 68%, groundwater levels described as notably low, groundwater dryness marked as the driest on record, and river levels below average. The information is displayed over a blurred background image of a reservoir, with water-themed blue and white branding.

ALT September water update infographic for the Thames Valley area. The graphic shows rainfall at 50% of the long-term average, reservoir levels at 68%, groundwater levels described as notably low, groundwater dryness marked as the driest on record, and river levels below average. The information is displayed over a blurred background image of a reservoir, with water-themed blue and white branding.

September water update infographic for the London area. The graphic shows rainfall at 51% of the long-term average, reservoir levels at 56%, groundwater levels described as normal to exceptionally low, groundwater dryness marked as the driest on record, and river levels below average. The information is displayed over a blurred background image of a reservoir, with water-themed blue and white branding.

ALT September water update infographic for the London area. The graphic shows rainfall at 51% of the long-term average, reservoir levels at 56%, groundwater levels described as normal to exceptionally low, groundwater dryness marked as the driest on record, and river levels below average. The information is displayed over a blurred background image of a reservoir, with water-themed blue and white branding.

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💙 From clearing blockages to cleaning riverbanks, our teams see first-hand the impact wet wipes can have on the environment. Throughout the year, Thames Water colleagues volunteer their time to support clean-up events across the River Thames, including helping remove wet wipes from riverbanks. This #Unblocktober, it's a reminder that what we flush can have a lasting impact. Wet wipes don't break down like toilet paper and are a major cause of sewer blockages. While the upcoming ban on plastic-containing wet wipes is welcome news, the best place for any wipe is still the bin. Only flush the 3Ps: pee, poo and toilet paper. 🚽 #BinItDontBlockIt #WipeOutWipes
Image from Thames Water 💧 (@thameswater)
Image from Thames Water 💧 (@thameswater)
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We've read your questions. So, let's talk about them 👀 In Episode 1 of our new series, we're answering some of the top questions we see in our comments all about the hosepipe ban, drought, and rainfall. As the dry weather continues, we're explaining what it means for our water supplies, and why using water wisely is so important 💧 ▶️ Watch the full episode at youtu.be/Y7FCEc2NvZo #hosepipeban #watersaving #qna
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🚽 What actually happens to the things you flush? This #Unblocktober, we’re putting wet wipes, cotton buds, tissues and toilet paper to the shake test. The test replicates what happens when items are flushed down the toilet, showing what breaks down and what stays intact. While toilet paper breaks down, many other items don’t, including wet wipes, tissues, cotton buds, sanitary products and nappies. If flushed, these can contribute to significant blockages in our sewers. The upcoming ban on plastic-containing wet wipes is a step in the right direction, but even wipes labelled ‘flushable’ should still go in the bin. Remember the 3Ps: pee, poo and toilet paper. Anything else? Bin it, don’t block it. 🗑️ #BinItDontBlockIt #WipeOutWipes
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An estimated 3.8 billion wet wipes are flushed into our network every year. That’s enough to build more than 10 Big Bens 🤯 With #Unblocktober kicking off, there’s no better time to think about what goes down the loo. Wet wipes don't break down and can contribute to blockages - even if they’re labelled biodegradable or flushable 🚽 So remember to only flush the three Ps: pee, poo and (toilet) paper. #BinItDontBlockIt #WipeOutWipes
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☀️ A dry August has continued to affect water resources across London and the Thames Valley. Rainfall was well below average, with groundwater and river levels remaining lower than we'd typically expect for this time of year. Reservoir levels are currently at 61% in London and 76% in the Thames Valley. Our teams are continuing to monitor conditions closely and manage water resources to help maintain resilient supplies for customers and the environment. As dry conditions continue, we'd like to thank customers for continuing to use water wisely. 💧
Graphic titled "August Water update - Thames Valley area" on a blue background with a blurred reservoir image. The graphic shows key water resource indicators for August: rainfall at 47% of the long-term average, reservoir levels at 76%, groundwater levels below normal to notably low, groundwater dryness drier than average, and river levels below average. Decorative icons include a rain cloud and a water level gauge.

ALT Graphic titled "August Water update - Thames Valley area" on a blue background with a blurred reservoir image. The graphic shows key water resource indicators for August: rainfall at 47% of the long-term average, reservoir levels at 76%, groundwater levels below normal to notably low, groundwater dryness drier than average, and river levels below average. Decorative icons include a rain cloud and a water level gauge.

Graphic titled "August Water update - London area" on a blue background with a blurred reservoir image. The graphic shows key water resource indicators for August: rainfall at 31% of the long-term average, reservoir levels at 61%, groundwater levels below normal to normal, groundwater dryness drier than average, and river levels below average. Decorative icons include a rain cloud and a water level gauge.

ALT Graphic titled "August Water update - London area" on a blue background with a blurred reservoir image. The graphic shows key water resource indicators for August: rainfall at 31% of the long-term average, reservoir levels at 61%, groundwater levels below normal to normal, groundwater dryness drier than average, and river levels below average. Decorative icons include a rain cloud and a water level gauge.

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How can a smart meter help spot a leak? 💧 In the latest episode of Thames Water Explained, we take a closer look at how smart meters help track water use, and even alert customers to potential leaks before they become a bigger problem. 👉 Watch the full episode now at youtu.be/VGTwroJMUr0 #ThamesWaterExplained #smartmeter
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What does the weather have to do with a leak? 💧 In the latest episode of Thames Water Explained, we take a closer look at how extreme temperatures and changing ground conditions can affect water pipes, leading to leaks across the network. 👉 Watch the full episode now at youtu.be/VGTwroJMUr0 #ThamesWaterExplained #leakage
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☀️ Hot weather doesn't just affect us above ground, it affects our pipes below the surface too. As the ground dries out, it shifts putting extra pressure on buried pipes, making leaks and bursts more likely during a drought. Take a look beneath the surface to find out what's happening underground and how our teams are working around the clock to keep water flowing 👇 #drought #dryground #leakage
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What if you could spot a hidden leak from space? 🛰️ Using AI-powered satellite data alongside more than 75,000 acoustic sensors, we're finding underground leaks faster and more accurately than ever before. This technology is playing a vital role in helping us protect precious water resources during increasingly dry conditions. So far, we've reduced leakage by over 15% since 2019/20, and continue to repair more than 1,000 leaks every week. 👉 Read the full press release at thameswater.co.uk/news/2026/…
Two utility workers wearing bright orange high-visibility clothing, white hard hats, safety glasses and gloves stand beside a branded water company van on a residential street. The workers are reviewing information on a handheld tablet device, with suburban houses visible in the background on a sunny day.

ALT Two utility workers wearing bright orange high-visibility clothing, white hard hats, safety glasses and gloves stand beside a branded water company van on a residential street. The workers are reviewing information on a handheld tablet device, with suburban houses visible in the background on a sunny day.

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🧻 National Toilet Paper Day is the perfect reminder of what should and shouldn't be flushed The toilet is only for the 3 Ps: Pee, Poo and (Toilet) Paper ✅ Wet wipes, sanitary products, cotton buds and kitchen roll belong in the bin. By flushing only the 3 Ps, you can help prevent sewer blockages from building up. Bin it, don't block it. #NationalToiletPaperDay #blockages
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Ever wondered how we find the leaks you can't see? 💧 In the latest episode of Thames Water Explained, discover how our teams detect hidden leaks underground with the help of acoustic loggers and satellite technology, allowing us to target repairs faster and help reduce water loss across our network. 👉 Watch the full episode now at youtu.be/VGTwroJMUr0 #ThamesWaterExplained #leakage
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Our customers are understandably frustrated when it takes time for us to fix a major burst. This photo shows an example of the scale of what we sometimes have to do. We’re pleased customers are now back in supply on Croydon Road, CR0. We replaced 100km of these pipes in the past year and will be replacing 4x that amount in the next 3.5 years
Image from Thames Water 💧 (@thameswater)
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