The Shape

This apology absolutely skirts around the points being made by us. Trying to Frame this as an internal approval issue completely sidesteps the big question, why was this particular creator being given these benefits in the first place?? what was the reason that led to the decision? Trying to say the correct approvals weren't obtained doesn't really address any of the concerns people have nor does it explain WHY those concerns were initially dismissed (YOU EVEN SAID SO IN THIS APOLOGY) Accountability means addressing the decision itself and not just the process surrounding it. You also reference your "core values" without defining what those are or how any of this contradicts them? If these values are so important to Dead by Daylight enough to invoke an apology with that included then surely the community deserves to understand what they mean in practice! Values shouldn't just be a convenient phrase that is used to distance a company from individual conduct it should be something consistently demonstrated, which lacks in this entire situation. Threats and harassment towards employees are completely unacceptable and nobody should be subjected to that but it's important not to conflate that behaviour with actual criticism or use it to try and overshadow the concerns being raised. The community has EVERY right to question your decisions and expect answers. You acknowledge you've let people down but offer such little transparency and accountability or meaningful reassurance about what will change in the future. The community deserve an apology that dresses the issue itself and not just the fallout.