Easing the Operational Bottlenecks
Joined August 2025
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AI Does Not Change What We Can Do. It Changes What We Bother To Do.
Why context, not intelligence, is the real bottleneck in modern work
open.substack.com/pub/conver…
Most jobs today are bundles of very different work.
Repetitive
Procedural
Judgment-based
Relational
AI breaks the bundle.
And once you see that, org design changes forever.
Insurance has a scale problem. Behind every policy, claim, and renewal sits a stack of manual work. Forms, emails, follow-ups, rework. Skilled people spend most of their day on tasks that do not require their skills.
It is time to rethink how the work gets done.
A practical look at how automation and AI are changing the daily work of insurance professionals, giving agencies more time to focus on clients and growth.
open.substack.com/pub/conver…