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Verint

@Verint

The CX Automation Company. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.

 Global
verint.com/engage/
Joined January 2009
  • Tweets17.9K
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  • Followers7.7K
10.1KMedia
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How do you cut AHT by 10 minutes and reduce abandonment rates by nearly 80%? See how Pilot Flying J uses Verint and Five9 to improve guest experiences with Speech Analytics, Automated Quality Management, and AI-powered insights: bit.ly/4yMFrKN
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How did First National Bank (South Africa) increase sales call evaluations by 1,400%? Watch the customer story: verint.com/case-studies/firs… #CX #AI #ContactCenter #CustomerEngagement
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The opportunity is no longer just to record conversations. It's to understand them. See how AI insights help compliance teams identify emerging risks sooner, improve oversight, and extract greater value from recorded communications. Learn more: bit.ly/4zOENNQ
Beyond Recording: Turning Compliance Data into Conduct Risk Intelligence

Beyond Recording: Turning Compliance Data into Conduct Risk Intelligence

See how AI insights help financial firms monitor conduct risk, detect non-financial misconduct, and streamline suitability reviews. Watch the webinar.

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Leading Insurance Provider Generates Estimated $12 Million in Annual Value With Verint QM Intelligence Click to read more: bit.ly/4zdvY07
Blue and gray graphic featuring the Verint logo. Text states: "Leading Insurance Provider Generates Estimated $12 Million in Annual Value With Verint QM Intelligence." The bottom includes the words "Press Release.

ALT Blue and gray graphic featuring the Verint logo. Text states: "Leading Insurance Provider Generates Estimated $12 Million in Annual Value With Verint QM Intelligence." The bottom includes the words "Press Release.

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Data doesn't earn influence. Trust does. Learn how WFM leaders can earn a seat at the table by challenging assumptions, delivering accurate forecasts, and turning data into decisions that drive business outcomes. Read more: bit.ly/4zBe47a #WFM #ContactCenter #CX
Data, Not Opinions: How WFM Leaders Earn a Seat at the Table

Data, Not Opinions: How WFM Leaders Earn a Seat at the Table

WFM managers who bring data, not opinions, earn influence. Learn how to test inherited metrics and get in the room where volume is decided.

verint.com
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How do you uncover the issues affecting customers? Aviva used Verint Speech Analytics to surface critical insights, improve compliance, and deliver better customer outcomes. Read the case study: bit.ly/4zOhbZU
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AI agent assist tools help customer service reps work smarter by reducing effort, improving consistency, accelerating onboarding, and guiding better customer interactions. Discover 5 ways AI can support your teams: bit.ly/4sezmoY
5 Ways AI Agent Assist Tools Make Customer Service Reps' Jobs Easier

5 Ways AI Agent Assist Tools Make Customer Service Reps' Jobs Easier

AI agent assist tools remove the manual work that wears reps down: context, knowledge searches, and after-call notes. See five ways to give time back.

verint.com
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Automated QA can score up to 100% of customer interactions, but success depends on more than technology. Learn the 5 Cs of a successful automated QA program: Clarity, Criteria, Calibration, Coaching, and Cross-functional reach. bit.ly/4dyzcTk #CX #AI #ContactCenter
The 5 Cs of a Successful Automated QA Program

The 5 Cs of a Successful Automated QA Program

Automated quality assurance rests on five things: clarity, criteria, calibration, coaching, and cross-functional reach. Here is how to get each one right.

verint.com
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IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessment Click to read more: bit.ly/4yOfyev
Promotional image featuring a bold geometric design in blue and white. Text reads, "IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessment." Verint logo is displayed at the bottom right.

ALT Promotional image featuring a bold geometric design in blue and white. Text reads, "IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessment." Verint logo is displayed at the bottom right.

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Read the blog to learn how contact center intelligence helps unlock more value from every interaction: verint.com/blog/contact-cent…
Nearly Every Contact Center Wants to Be a Value Center: Here's What's Stopping Them

Nearly Every Contact Center Wants to Be a Value Center: Here's What's Stopping Them

Most contact centers want to be value centers, but data gets in the way. Learn how contact center intelligence turns interaction data into ROI.

verint.com
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Better schedule adherence. Greater efficiency. Improved workforce performance. See how Securex leveraged Verint Workforce Management to increase schedule adherence and help optimize contact center operations: bit.ly/4AZlYJi
The image shows the Securex logo, consisting of the word "securex" in purple lowercase letters, with a stylized human figure extending from the letter "x". The background is blue with curved, wavy lines.

ALT The image shows the Securex logo, consisting of the word "securex" in purple lowercase letters, with a stylized human figure extending from the letter "x". The background is blue with curved, wavy lines.

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Every customer conversation contains valuable insights. Learn how conversational AI helps contact centers improve CX, increase efficiency, and uncover actionable insights across customer interactions. Read more: bit.ly/4yavGpv #ConversationalAI #CX #ContactCenter
Conversational AI in the Contact Center: How It Works and How to Get It Right

Conversational AI in the Contact Center: How It Works and How to Get It Right

Learn how conversational AI works in the contact center, how to measure it, design efficient agent handoffs, and deploy it for faster business outcomes.

verint.com
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Manchester City Council achieved a 58% shift to online service delivery with Verint, helping create simpler, more convenient experiences for residents while modernizing citizen engagement. Read the story: bit.ly/46QUesu
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Real-time coaching is getting smarter. Learn how Verint Agentic Coaching helps organizations deliver personalized guidance, improve contact center agent performance, and drive better customer experiences. Read more: verint.com/blog/real-time-ag… #AgenticAI #CX
Verint Agentic Coaching Sets Sights on Some of the Contact Center’s Biggest Challenges

Verint Agentic Coaching Sets Sights on Some of the Contact Center’s Biggest Challenges

See how Verint Agentic Coaching delivers real-time agent assist: live coaching, knowledge, and agentic AI in one pane to cut handle time and lift CSAT.

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Verint Named a Leader Across Four 2026 ISG Buyers Guide Evaluations for CX Technology Click to read more: bit.ly/4ylENVb
Image of a press release with a blue and grey background. The text reads, "Verint Named a Leader Across Four 2026 ISG Buyers Guide Evaluations for CX Technology." The Verint logo is at the bottom right.

ALT Image of a press release with a blue and grey background. The text reads, "Verint Named a Leader Across Four 2026 ISG Buyers Guide Evaluations for CX Technology." The Verint logo is at the bottom right.

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AI isn't failing in contact centers. Fragmented automation is. New research shows the biggest gains come from automating the entire customer interaction, from self-service to agent assistance and everything in between. Read more: bit.ly/4xHC1bB #AI #CX #ContactCenter
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Proud to celebrate two CONAREC 2026 wins for Verint: 🏆 Feedback Software / Client Opinion and 🏆 Speech & Interaction Analytics. Thanks to our customers, partners, and team members for helping turn customer insights into better experiences. #CONAREC2026 #CX #Verint
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Image from Verint (@Verint)
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AI success isn't about promises. It's about results. Attend “The AI Reality Check: From Promises to P&L Outcomes,” Wednesday, September 30 at 1 p.m., to learn how organizations are turning AI investments into measurable business impact and P&L outcomes. bit.ly/3UTctL5
The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.

ALT The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.

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Customer feedback fuels better experiences. See how German e-commerce retailer OTTO used Verint Voice of the Customer to turn customer insights into action, helping enhance its e-commerce experience and better understand customer needs: bit.ly/4yLxO7Z
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Every customer interaction tells a story. The organizations that turn those conversations into actionable insights gain a competitive edge. Discover why interaction data is emerging as one of the most valuable assets in CX: verint.com/blog/customer-con…
Customer Conversation Analytics: Why Conversation Data Is Your Most Valuable CX Asset

Customer Conversation Analytics: Why Conversation Data Is Your Most Valuable CX Asset

Customer conversation analytics turns everyday calls and chats into revenue. See the Metrigy research and the real AI results behind it.

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