HiOperator

Shoutout to HiOperator Team for building and launching SuperSAT! Proactively measure customer satisfaction to delight customers with every interaction using SuperSAT by HiQ — our CX Empowerment Hub. If you haven’t tried it, now’s the time. hiq.cx

👏 Day 2 of SuperSAT’s Product Hunt Launch with increasing support!! 👏 Measure #customersatisfaction for 100% of customer interactions — even when a customer doesn’t answer your #CSAT survey. Visit and comment on Product Hunt. bit.ly/SuperSATProductHunt

#Customersupport has a CSAT problem! ⏱️ Scores come post-conversation, which hides nuance 📉 Only 10-30% of customers report CSAT 💸 Reports lag behind, relying on pricey audits for retroactive solutions How do you tackle CSAT hurdles? Our answer on Product Hunt next week!

What does it mean to measure #CSAT during a #CustomerExperience? @BernardSlowey at @salesforce measures digital CSAT during key moments within self-service experiences. We put our spin on real-time CSAT reporting. Stay tuned!

CSAT is becoming a metric of the past. As a lagging indicator, it measures success after a customer interaction. When you receive a CSAT score, the problem’s solved and the customer’s moved on.

Our solutions are so helpful and delightful that even our partner's customers suggest that our generative AI agents get a raise! Just imagine how we can elevate your businesses' CX experience. #customersupport #rave #generativeAI #customerexperience

Now that's customer #love and #loyalty. #customersupport #CS #CX

Now that's a satisfied customer. #CSRaves

Our #genAI #customersupport gets rave reviews.

4/ We automate CS by fulfilling the 3C’s: (1) Comprehend: Sort customer requests with initial categorization. (2) Complete: Automatically complete tasks that customers request on the backend. (3) Communicate: Relay the right information in the right tone back to the customer.

3/ The key is to seamlessly orchestrate all your processes, systems, and agents so that your CS team can take as much advantage of automation as possible.

1/ The holidays are quickly approaching — so how are you scaling up your CS team to address all those extra customer inquiries? (🧵)

So, what’s the secret when it comes to CS in the dating world? It’s about prioritizing users' trust and privacy, especially with all the sensitive, personal information. I can’t wait to chat about this topic during tomorrow’s #PLaiNSpeak episode. lnkd.in/giXibJMv