apc provides research and training solutions that drive customer experience and employee engagement.
North Andover, MA
Joined July 2010
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Banks & FinTechs are sitting on a goldmine of CX, UX, & EX data. The smart ones are doing something with it. Join apc, @NWSB, and @LedyardBank on 8/12 at 2PM ET to learn how. Register for free: bit.ly/4fgxeX1
#CX #UX #EX
ALT Register for the webinar: http://bit.ly/4fgxeX1
apc is honored to be a part of the @cupahr community, and we look forward to connecting with other members! bit.ly/3LVjUJN
360 Degree Feedback is a powerful tool that can yield dramatic improvements in teamwork, leadership and overall business performance. Check out our latest blog to learn how to effectively implement a 360 Degree Feedback program! athpower.com/how-to-effectiv…
Attending the @ICXsummit and @BCXsummit? Don't miss our session on Wednesday 9/13 at 8am. We'll reveal the findings from our recent Gen-Z study and host a live focus group starring coming-of-age consumers. #genz #customerexperience #cx
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Couldn't make the live webinar? See it now on-demand! Hear from @Hilton, @hudsonsbay, @Tazikis, and @Hudson_News as they share insights from their brands and strategies to hire for Gen-Z! hubs.li/Q01YGBjw0
Join apc, @Hilton, @hudsonsbay, @Tazikis, and @Hudson_News Wednesday at 12pm ET. Discover the impact Gen-Z is having on both Customer and Employee Experiences, and how to create a Gen-Z strategy. Register here: athpower.zoom.us/webinar/reg…
ALT Register here: https://athpower.zoom.us/webinar/register/WN_jq4ZEZoaSuOfa_iEDqonMA
Fun conversation with @PizzaMarktplace discussing our recent research on the pizza industry and companies like Domino's! #pizza #pizzafranchise #fastcasual #qsr hubs.li/Q01XQK_40
Do your job descriptions appeal to the candidates you wish would apply for the job? Check out this latest podcast featuring @ejkritz from apc as he shares how to overcome this and other #hiring challenges: podcasts.apple.com/us/podcas…
ALT https://podcasts.apple.com/us/podcast/okay-campers-rise-and-shine-featuring-ej-kritz/id1586211868?i=1000619807692
Join apc, @Hilton, @hudsonsbay, @Tazikis, and @Hudson_News on 7/19 at 12pm ET. We'll discuss how organizations can ensure they are positioned as an employer of choice, particularly among the Gen-Z population. Register for free: athpower.zoom.us/webinar/reg…
ALT Register here: https://athpower.zoom.us/webinar/register/WN_jq4ZEZoaSuOfa_iEDqonMA
While many banks are trying to embrace automation, there are specific factors holding back innovation. @ejkritz and @jeap18 share their expert insight and recommendations in this latest article atmmarketplace.com/articles/…
If you didn't catch it live, you can now view the recording of our latest webinar on Talent Optimization! Learn about the tools and tactics being used by several organizations to see measurable results:
hubs.ly/Q01Krkqs0
#talentoptimization
apc and Newburyport Bank to Share Talent Optimization Tactics in Upcoming Webinar on 4/4 at 12pm EST prn.to/42Y358A
apc Combines Research with Predictive Index for Best Talent Optimization Results #talentoptimization
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Join apc and Newburyport Bank on 4/4/23 at 12:00PM ET as they share insight into designing high-performing teams with predictability and how to get the best results from your Talent Optimization strategy. Register here: athpower.zoom.us/webinar/reg…
This is going to be “electrifying”!
Join us Wednesday, April 12 at 9am PT / 12pm ET.
Register Here: bit.ly/3TFhPF8
In a study conducted by apc's partner, @sldnews, customers were more confident in their financial future at banks with low attrition rates. Learn what metrics financial institutions should be prioritizing to reduce customer attrition bit.ly/3z3ViIv
Check out our latest blog to learn what institutions should be doing now in the wake of recent bank failures #customertrust #sociallistening #talentoptimization
athpower.com/building-custom…
"Banks shouldn't leave their customers to whither on the vine, but instead should actively communicate with customers by training their employees to do so and by utilizing tools such as surveys, key performance indicators, problem resolution tools and more."
With 360° Feedback & Development, you can help your staff identify, understand, and close their talent gaps, ultimately leading to a more productive and successful team. Learn about all of the benefits here: hubs.li/Q01zC28h0
#360feedback #employeedevelopment
At Ascend 2022, you'll strengthen your competitive advantage with certified expertise on industry insights, trends, and developments. apc's E.J. Kritz will keynote this November event in Orlando. #ASCEND2022 #HUMANEXPERIENCE
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