I lost work, wasted hours chasing help, made store trips, wrote letters, sat on hold for days. All for a defective product that failed on Day 1. And two big companies playing pass the blame.

Creation Finance issued a final letter rejecting my complaint, saying Currys did nothing wrong. They never asked for the laptop. Never inspected it. No proof. No fairness. No accountability. I felt powerless, anxious, and financially stuck.

I sent formal complaints, recorded delivery. Detailed everything. No replies. Just more silence. When I turned to Creation Finance under Section 75 for help — they did nothing. They took Currys’ word over mine without investigating.

Eventually, I went in-store. A staff member glanced at the screen and instantly blamed me for accidental damage. No inspection. No report. No real help. I left feeling gaslit, dismissed, and made to feel like a liar.

I reported it immediately. I explained it cracked under normal use — not dropped, not mishandled. Just opened as intended. Currys said they needed a tech inspection, but refused to arrange one online. Told me to call. I called. I waited. I got hung up on — twice.