BC Service Status

[Resolved] Issues with website loading on NA and AU DC - The website loading issue on NA and AU DC are completely resolved now. All the websites should load fine now. tmblr.co/Ztz6puabiLwxSW00

Issues with website loading on NA and AU DC - We are experiencing issues with website loading on NA and AU Data center. Both Front end and admin panel are effected. Engineering team is currently investigating this issue. tmblr.co/Ztz6puabVy8DGy00

[Resolved] Experiencing issues with email service - Our engineering team have completed checks and confirmed all services are fully restored. tmblr.co/Ztz6puaY6x2a8y00

[Resolved] Experiencing issues with email service - All mail services have now recovered after a successful manual restoration of mail service. We are currently monitoring the Cluster B mail service. Next Update: On Event. tmblr.co/Ztz6puaY6Xm9Wq00

Experiencing issues with email service - We are experiencing an issue affecting Webmail, Pop and IMAP connections for users on Cluster B. Our engineering team is currently investigating this issue. More details - opensrsstatus.com/ tmblr.co/Ztz6puaY4wOBei00

[Resolved] Live Chat Down - Live chat is up and running. The issue was due to a CDN outage. Next Update: On Event. tmblr.co/Ztz6puaVfu7ICW00

Live Chat Down - Our chat service provider is currently experiencing issues with connectivity. Engineers at LiveChat are currently working for the fix. Status page: status.livechatinc.com/ Next update : On Event tmblr.co/Ztz6puaVfd7f8W00

[Reminder] Support coverage for the Holiday Season - The Business Catalyst Technical and Accounts Support team will be unavailable via Live Chat or via our ticketing system on the following days: Thursday 31 December 2020 Friday 1 January 2021... tmblr.co/Ztz6puZTgrk_Gm00

[Resolved] Experiencing issues with email service - Our email service provider OpenSRS fixed the email issue on cluster B. All operations restored to normal. tmblr.co/Ztz6puZSjSigWi00

[Resolved] Experiencing issues with email service - Our email service provider OpenSRS fixed the email issue on cluster B. All operations restored to normal. tmblr.co/Ztz6puZSjRjwuW00

Experiencing issues with email service - A subset of users may be experiencing sporadic disconnects and reconnect to email service. Our email provider - OpenSRS is further investigating on this issue. More details -... tmblr.co/Ztz6puZRyJRSmq00

Support coverage for the Holiday Season - The Business Catalyst Technical and Accounts Support team will be unavailable via Live Chat or via our ticketing system on the following days: Friday 25 December 2020 Thursday 31 December 2020 Friday 1... tmblr.co/Ztz6puZR8Snnau00

[Resolved] Experiencing payment issues for hosting orders on AU DC sites - The payment issue has been resolved now. All payments should go through without errors. tmblr.co/Ztz6puZN8af4ua00

[Update] Experiencing payment issues for hosting orders on AU DC sites - Our Engineering team is till working on the issue with our AU hosting and licensing fees processing against Visa and Mastercard in AU. Next Update: On Event tmblr.co/Ztz6puZLFx8c0u00

[Resolved] Experiencing issues with email service - Our email service provider OpenSRS fixed the email issue on cluster B. All operations restored to normal. tmblr.co/Ztz6puZKXnrWCm00

Experiencing issues with email service - A subset of users may be experiencing issues receiving mail. Senders may receive the following bounceback. Our email provider - OpenSRS is further investigating on this issue. More details -... tmblr.co/Ztz6puZKMIM9ea01

Experiencing payment issues for hosting orders on AU DC sites - There is still an issue with our AU hosting and licensing fees processing against Visa and Mastercard in AU.   Engineering team is further investigating on this issue. Next... tmblr.co/Ztz6puZK8KT7Gu00

Experiencing payment issues for hosting orders on AU DC sites - We are currently experiencing issues with payment for hosting orders on AU DC sites.  Engineering team is looking into this issue. Next Update: On Event tmblr.co/Ztz6puZJHFN5uy00

[Resolved] Experiencing issues with email service - Our email service provider OpenSRS fixed the email issue on cluster B. All operations restored to normal. tmblr.co/Ztz6puZJH93xWi00

Experiencing issues with email service - We are currently experiencing some issue with email service. Our email provider - OpenSRS is further investigating on this issue. More details - opensrsstatus.com/ Next Update: On Event tmblr.co/Ztz6puZIkrTLCa00