@commslayercom
Account based inFinland
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- Finland
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The Gorgias alternative for Shopify stores. AI agent, inbox, and chat, from the ex-Lifetimely founders.
Joined January 2024
- Tweets16
- Following1
- Followers407
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Custom dashboards & leaderboards are now live on all accounts!
After a deeply traumatised past in the analytics space, we have been putting off fixing Commslayer's reporting. It has sucked
But every man has to face his demons eventually, so to get started on our therapy, we built customisable dashboards. It's time to fulfill any cx micromanager fantasies.
(Pls don't ask for LTV reporting)
next: returns
Commslayer retweeted
ORDERSLAYER: self-service order editing on chat and every other surface built into commslayer
coming soon to your favorite cheap (not bad) helpdesk
We locked our frontend engineer in the basement until he fixed the buggy chat widget:
- Shopify Markets language switching: widget language automatically matches your Markets setting
- Smoother interactions & looks: The widget now feels smooth with polished animations and faster load times
- Custom chat icons: choose from 20 icons or upload your own
- Chat-to-email handoff: If customers leave the chat, responses also go to their email. Select which inbox handles this in chat settings
-Accept chats setting: prevent AI agent from assigning tickets to you when you don't want them
- New inbox settings: better controls for managing chat behavior
Bonus: Steam-style agent status indicator: admins and managers get a sidebar widget showing active agents
Only unpolished thing remaining is that buggy "Track order" section which will be part of a bigger project of adding more self-serve features to the app...
Latest Commslayer feature updates:
- TikTok integration
- AI agent's activity logs & reasoning for every action
- AI agent can now create orders (text to buy...) and update marketing consents (pls unsubscribe me)
- Testing state for guidance
and a lot more... commslayer.com/blog/commslay…
LATEST NEW FEATURES: New reports, AI agent learned new skills and more!
We previously built @Lifetimelyio , one of the biggest analytics apps for Shopify. So naturally we tried to put zero effort into Commslayer's reporting. But after getting yelled at by enough CX micromanagers, fine, here you go.
The new reports have actual metrics now. Resolved tickets, response times, CSAT scores. Still not perfect, but leagues better than the garbage we had before.
Report numbers are also clickable now. See the actual tickets behind each metric.
AI agent got smarter
BIG: The AI agent now browses tracking links automatically! Won't just rely on Shopify's "in transit" state but it will also see what's on the actual tracking page.
BIG: the agent can now validate discount codes. No more generic "check the spelling" responses when customers say their code isn't working. The agent actually checks if the code exists, if it's expired, usage limits, minimum purchase requirements, everything
Your logged-in Shopify customers get recognized in chat now
The agent is more relaxed about order verification for tracking requests on email if request comes from the email address associated an order
Added guidance metrics so you can see what's matching
Multi-language support is better too: your French customers can complain properly
Manager role
New user role: Manager. Has access to everything except adding/removing team members. For when you want someone to configure AI but don't trust them with the nuclear codes.
And bunch of small fixes like….
…customer orders on the sidebar now show newest first
