I'm a fan of this. I love anything that helps distinguish between user interface and user experience, and even more when it ties the two together
Abe Awasthi retweeted
Salesforce Koa is built on Nvidia's open-weight Nemotron model and is trained to do sales, marketing and customer-support tasks.
spr.ly/6014BGRmwY
Abe Awasthi retweeted
JENSEN HUANG: “We don't welcome political discourse inside our company. Take it home … We're bipartisan. We want America to succeed … The discourse about race and religion and politics and all of that stuff, we tell people do it outside the company. It's not for us.”
Proactive makes such a big difference. It’s underweighted
Too many AI personal assistants, too little time to assess all of them. Nice work here: assistantbenchmark.com
Abe Awasthi retweeted
i keep chatgpt voice open while i work
mic muted until i need something
then i unmute, ask it to handle something in another chat, and keep going
here are some things you can try beyond asking it questions 🧵
This is good work @salesforce @SalesCloud
Welcome Hunter, Salesforce’s new outbound sales agent. She built $500M in pipeline last quarter. See her work at Dreamforce. #DF26
This is a great ecosystem of products that we leverage along with Anthropic, AWS, Google, and Salesforce.
Want to build a domain-specific agent harness?
This is a great practical guide by @sydneyrunkle on designing and building your own custom agent harness.
Worth reading if you’re exploring agentic systems and AI-native products.
langchain.com/blog/how-to-bu…
2FA is now 1FA?
Authenticator support in Instinct
Instinct can now securely and seamlessly handle the “enter your 6-digit authenticator code” step for you. It uses the same time-based one-time password (TOTP) standard as Authy, Google Authenticator, Microsoft Authenticator, and other popular authenticator platforms. Once an account’s authenticator is set up in Vault, your agent can generate and enter its verification codes to unblock itself on your task.
37% of users store at least one account password in Vault within their first three weeks. A lot of everyday work happens behind a login. However, even with your password saved, an authenticator prompt can mean stopping the task, opening an app on your phone, and sending over a code before it expires. Instinct can now handle that step and keep working.
On supported services, Instinct can complete the enrollment and save the details alongside your login in Vault. You may need to approve the initial sign-in or an existing security check.
Where a service allows an additional authenticator, you can keep using the one on your phone. Once setup is complete, Instinct can use its own saved key to generate codes for future sign-ins. Phone approvals and other security checks may still need your input.
Authenticator support is another step toward giving Instinct the tools it needs to complete tasks on your behalf in the real world, with fewer interruptions along the way.
This is available across all of our users today.
This is 100% correct. All I would add is that orchestrating the agents and curating the context for your humans or your agents is the enabler of this new UX. There isn’t one way to do it, but it can be complicated at enterprise scale and it must be done.
Very few will vibe code their own CRM. Some will, but mainly for hyper-specific needs.
Soon though most of us will have a composable “CRM.” Each of us will have a different surface, a different front end.
The CRM becomes the system of record and the API. The UI becomes one client among several. Packaged front ends, essentially as skills.
We already run this ourselves at SaaStr AI:
•We drive Salesforce + more through its API, inside our AI VP of Revenue, “10K”
•We also interact with it in Slack
•Our CRM talks to inbound leads automatically, generates a real-time proposal and deck, and even closes some deals autonomously
•And yes, one human on our team still logs into the Salesforce UX itself. One.
Our agents work directly with our CRM, hundreds of times a day. And they don’t need an interface at all.
And yes, some of that “CRM” isn’t in a CRM at all. It’s in Postgres and other, less structured databases. The agents read and write across all of it, and it looks like one system to the humans.
The old CRM is dying. Slowly, but it’s terminal. The future is everyone gets the CRM they need. Agents, humans, customers. A new front end takes minutes to build now, not the better part of a year. Built in real-time, if need be.
Long live CRM.
This is really excellent work by Salesforce. I’m excited to help our clients deploy this along with our suite of agents purpose built for enterprise sales that works natively with Slackforce and Salesforce in Claude.
The key is sticking together the context the agents need the right way, and getting sales to do work differently. The models and workflows do the rest.
There is still tons of room for innovation in this space in enterprises. Diffusion is still slower than it needs to be. Value can be realized faster. This is our mission.
Welcome Slackforce, powered by Claude. ⚡️ A live Salesforce UI—Sales, Service, Marketing, Tableau, Data 360, and Slack—with governed access in the flow of work. Slackforce for Slack. Claudeforce for Cowork. See both at #DF26.
Abe Awasthi retweeted
found the killer use case.... instinct checking my kids school portal for missing assignments 2x a week.
Abe Awasthi retweeted
This was the 1975 US Open Women’s Final between Chris evert and Evonne.
Look at the speed of tennis. Crazy how much the game has progressed in 50 years 🤯
Abe Awasthi retweeted
I agree with Dario that we need to pace the frontier. This has been a primary topic of discussions we've had at OpenAI in recent weeks.
Committing to having independent evaluators with employee-like access is a great idea, and we will do the same. We'll have more to share soon.
We Must Pace the Frontier: I’ve written a new essay on why the AI industry should slow down, with a three-part plan for doing so.
Anthropic is unilaterally committing to the first of these steps. We’ll provide third-party evaluators with permanent, employee-level access to our systems, so that they can verify adherence to our safety measures, report on incidents, and assess models’ alignment during training.
You can read the full post here: darioamodei.com/post/we-must…