crewchief

I picked up a $140 takeout order for my family tonight and left a $10 cash tip at the counter The cashier looked down at the $10 bill, looked at the screen, and said: "That’s under 10%" I thought he was joking. "It's a takeout order, I drove here to pick it up myself." He called the shift manager over. She stepped up to the counter and said: "If you can afford $140 in food, you can afford a minimum 20% tip for our kitchen staff." I said: "Tipping on takeout is optional. You didn't seat us, serve us, or clean a table." She replied: "Then we have the right to refuse service," and pointed toward the line behind me. I could feel every eye in the restaurant on my back, trying to publicly shame me into handing over another $18 for a bag of food I was carrying out myself. So I made a decision right there. I told her to cancel the entire $140 order, refund my card, and walked out. I don't have a problem tipping for good service. I have a problem with businesses using public guilt and employee shaming to make customers subsidize hourly wages they refuse to pay. Was canceling the order justified, or is expecting 20% on takeout normal now