We help businesses + organisations put customers at the heart of everything they do to help improve productivity, drive advocacy & create competitive advantage.
Australia
Joined August 2015
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A great initiative Australia Post with tips for improving your #customerexperience during delivery.
Quick tips:
🚀 reduce signature on delivery
🚀 consider apartment-dwellers
🚀 offer more collection points
Check it out here ow.ly/UpU450EYQPC
ALT Australia Post Delivery Experience
So much goodness in this article by @Gartner_inc detailing the three customer experience myths we should all avoid. tinyurl.com/yan43uj2 #customerframe #customer #business #cxmyths #gartneranalysts #data #innovation #customerdelight #customerinsights #connecttocustomer
Delighting the customer, a focus on innovation + data correlation have been the golden nuggets for so long, but there is so much more to focus on.#businesscoach #brisbaneconsulting #consultingagency #businessconsultant #sme #brisbanesmallbusiness #queensland #brisbane #australia
So you may be aware of the importance of customer, but is your business actually doing anything about it? Useful insight from @Gartner_inc #CustomerFrame #Customer #Business #CustomerExperience #CustomerExpectations #CustomerSatisfaction #Customerhappiness
CUSTOMER FRAME retweeted
Big fan of this pic Sueanne from @customerframe snapped last week! Sums me up nicely - I turn coffee and coloured pens into life-changing business guidance 😜
To get a competitive advantage in the retail industry, one must be able to provide a differentiated + personalised experience. But what is the best way to do this?
Bobby Spence of @ExcentusCorp shares how loyalty programs can help your business create unforgettable customer experiences. tinyurl.com/y9g2feob #customerframe #customer #business #loyaltyprograms #customerexperience #customerjourney #customerdata #retail #customerservice
On the Customer Journey, many businesses forget the pre- purchase stage, where much of the magic happens. Brand reputation + considered customer experience are key at this important stage. What is your business doing to show you care? @Wunderman wantedness.com/
“But no matter how perfect the product or how charitable the company, consumers simply aren’t going to do business with brands that lessen their quality of life.” Couldn’t agree more.
Businesses are meant to make customer's lives easier + it seems like customer service isn’t enough anymore. Wonder why? Serenity Gibbons gives us the three reasons why it’s time to switch to Customer Success. Read her article here: tinyurl.com/y9uyn34l #customerframe
Worried about unhappy customers? You should be! Try to H.E.L.P them by listening, empathising + leading them to a resolution that suits them. It may just save your business. Great article, thanks @SteinbrecherInc ow.ly/BYPV30m4LTK #customerframe #customer #business
CX doesn’t only play a big role in increasing your revenue. It influences the connection you have with your valued customers that cannot be replaced by money. Wise words from @Nat_Nlighten #customerframe #customer #business #emotionalconnection #customerexperience
How do you develop a customer-driven culture to keep your customers happy? @elad_walach, CEO of #Aidoc, gives us his four P’s for customer happiness. ow.ly/DbEU30m4EAY #customerframe #customer #business #customercentricity #customerculture #4ps #aidoc #tips #customertips
If you think that you’ve smashed your goals once you satisfy your customers, then you’re probably on the wrong track. Delighting them is on a completely different level + involves taking the experience above + beyond their expectations.
Wise words to live by from @WarrenBuffett, CEO of Berkshire Hathaway. #customerframe #customer #business #emotionalconnection #customerexperience #customersatisfaction #customerexpectation
