Co-Founder @finichatAI. Previously - Growth PM @Uber, S22 @ycombinator Building an AI agent that can help answer questions using your knowledge base
Amsterdam, Netherlands
Joined April 2012
- Tweets129
- Following214
- Followers812
- Likes325
Pinned Tweet
It’s about time!
Turn your knowledgebase into AI chat in 2 minutes. Zero code.
How your customers and teams interact with your knowledgebase is going to change forever.
After working tirelessly with 100+ customers over last 4 months, Fini is going live for public in 10 days
This will change how you run customer support.
Your next customer might be an AI agent.
Because the human behind it has better things to do than chase a refund.
We built Agent Handshake for that future.
Live on Product Hunt today. Give it a look. ❤️
Agent Handshake from @finichatAI is live on Product Hunt today 🎉
It's Fini's answer to the customer's personal AI agents entering the support queues. It's an agent-to-agent customer support that holds its answer. Works with any support AI, ours or not.
PH link 👇
This is insane. I have never seen a better way to manage knowledge for support teams.
Every support team has a second job: read every ticket, review and thread, spot the pattern, fix the help center, file the bug. Nobody has the hours.
Today we're launching Scout, the AI coworker for support teams, on @SlackHQ.
This is insane.
Don’t code alone. Slack Code is live.
Humans and agents. Same channel. Same work.
Launching today with agents from @AnthropicAI, @github, @Cognition, and @vercel. This is real multiplayer coding. See it at @Dreamforce #DF26
every knowledge base ever made was written for humans to read
we just built one written for AI to read
so we made the docs maintain themselves
ticket gets resolved → becomes an article. two articles disagree → it gets flagged before a customer ever sees it. and each article tells the AI how to use it — who it's for, when it applies
no RAG. the agent just reads the whole article like a person would, so every answer points back to one source
wefunder's been running on it: +22% autonomous resolution, +30% coverage
it's live → usefini.com/knowledge-atlas
Deepak Singla retweeted
Today, we are launching KNOWLEDGE ATLAS - A self-learning knowledge base 🧵
For the past few months.. The team spent over 300 hours with our customers looking at their knowledge workflows and understanding how they maintain their knowledge
There was one constant thing...
Deepak Singla retweeted
Really excited to be working with @deepsinglak and the team at @finichatAI. If you want AI enabled customer support that actually works check them out usefini.com/blog/finis-seed-…
We at @finichatAI just raised $3.6M from @matrixvc and @ycombinator to stop AI support from making up sh*t.
To celebrate, we're giving away $360k in credits to 36 companies TODAY.
Here's why we're doing this, and how to claim your $10,000🧵👇
To celebrate the $3.6M round, we’re doing something insane.
We're giving away 10% of our funding back to the companies that need it most.
That’s $360,000 in Fini credits to help you scale without the hallucination risk.
🚀 After talking to CX leaders from 100+ companies, one question kept popping up in each conversation: "how to evaluate the different available AI agent options for Zendesk support?"
Learn the right questions to ask to make the most informed decision lnkd.in/gYpXYZth
Is AI Revolution Killing Empathy in Customer Support?
At Fini, we believe in harnessing AI's power without losing human touch. Our AI uses sentiment analysis, contextual understanding, and seamless handoffs to ensure empathetic interactions. Discover how: lnkd.in/gjP6NbRx
🎉 Excited to share our latest success story- @finichatAI just hit 95% accuracy milestone in customer support chatbot for a leading Fintech!
Key highlights:
✨ Automated 60%+ support queries
✨ Reduced support costs by 40%
Discover the magic formula: lnkd.in/eBrykcmX
What did @Klarna do to solve over 2 million conversations per month using AI agents?
But you don’t need to be a multi-billion dollar organization to achieve this. Let me share with you ways to delivery top-notch support using AI agents trained by YOU: lnkd.in/ed4niqJQ