Passionate Data, Analytics and AI geek & evangelist
East Haven, CT
Joined February 2010
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Dive into the world of #CX Copilots with @AragonResearch1
Revolutionize your contact center with #AI-driven Copilots!
Discover how they optimize support efficiency and enhance #CX in @AragonResearch1's latest research report. Explore now: bit.ly/4gOoOpz
Carmit DiAndrea retweeted
We are honored that @HastingsDirect is choosing to standardize CX operations on @NICELtd CXone to boost agent productivity and engagement.
Read more >> okt.to/8CrMQ0
Carmit DiAndrea retweeted
A great hack to get better at something quickly. on.inc.com/MTkDu0A
Carmit DiAndrea retweeted
The uproar over Delta changing its loyalty program has forced the airline to partially reverse course—but they admitted it "won’t solve for every disappointment." trib.al/SCAKy3j
Carmit DiAndrea retweeted
Here's a look at the winners and losers in the aftermath of Friday's Medicare Advantage star ratings news. ow.ly/Bsxz50PXMR8
Carmit DiAndrea retweeted
Customer Panel moderated by @ChrisIrwinDudek discussion of #AI. 2 say our usage is nascent, embryonic. Another, "With CXone, we can just turn things on and see the outcomes. Doesn't take 6 months and $6 billion dollars." #NiceSummit – at Maras, Peru
Carmit DiAndrea retweeted
Here we go!!! Partner panel at #NICESummit interesting to hear from @accenture @microsoft and Generation E. Good discussion on #AI and the scope of #CCaaS vs #CX
Carmit DiAndrea retweeted
John Gamberoni, @Accenture, Nathan Chapman @Generatione, Tyler Pichach, @Microsoft join @Barry_Cooper for a partner panel at #NICESummit. @NICELtd – at Maras, Peru
Carmit DiAndrea retweeted
.@NICELtd has tremendous brand within @Accenture. We’ve just had our best year ever with the relationship. We have 30+ joint accounts. Also, a user of #Cxone - our BPO runs on NICE. Beginning to create offers based on NICE technology. #NiceSummit – at Maras, Peru
Carmit DiAndrea retweeted
Whether it’s customer experience, agent experience, or analyst experience, @NICELtd knows how to provide exceptional experiences. Perfect combo of sharing info & fun, the NICE #AnalystSummit was absolutely amazing. Thanks to @EinatWeiss @irwin_dudek and the entire NICE team.
Starting the final day of #nicesummit and reflecting on an amazing experience in Machu Pichhu yesterday. @NICELtd – at Machupicchu, Peru
Carmit DiAndrea retweeted
Barak Eliam, CEO @NICELtd Kicking off the 2023 Analyst Summit in Cusco, Peru
#NICESummit #
Carmit DiAndrea retweeted
Innovation. Creativity. Flawless Journeys.
Industry experts are discovering the forefront of transformations in CX at #NICEsummit.
#ExperienceContinuum #CustomerExperience
Carmit DiAndrea retweeted
Honored to be a part of the annual #nicesummit. Congrats to the @niceltd team who puts these amazing trips together every year. – at Cusco, Peru
Carmit DiAndrea retweeted
.@BarakEilam Q. How will @NICEltd assist partners and direct sales to sell a new # GenAI-driven portfolio. “We are not only constantly innovating product, we are also constantly innovating on go-to-market…we believe in overlay teams. It’s expensive, but it works.” #NiceSummit – at Maras, Peru
Carmit DiAndrea retweeted
@Barry__Cooper highlighting CXone AI Momentum with 100% of $1M+ Enterprise deals included Enlighten. #NICE #NICESummit #AI
