Leading brands use Directly to support customers with cutting-edge AI and on-demand customer care.
San Francisco, CA
Joined July 2010
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We’re excited to announce Directly’s new product, Darwin, the first AI chatbot for the SaaS industry. Read the full announcement below! directly.com/blog/introducin…
ALT Saas Needs a New Approach.
Working together to make a difference & ensure equity and equality for everyone. We're proud to celebrate #WomensEqualityDay today and every day!
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Finding resilience in an unpredictable world with this ABC strategy for #CX leaders. directly.com/blog/achieving-…
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Still on the fence about implementing a #freelance - or #gig - support labor model? We debunk 6 of the most common myths about this rapidly growing & talented workforce. directly.com/blog/debunking-…
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Back to #CX basics. We outline the 8 core principles of a successful on-demand #customersupport network. directly.com/blog/core-princ…
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Here's what #CX leaders need to win in the new 'Experience Economy.' directly.com/blog/in-the-exp…
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Get your customers out of the queue & turn your digital #support into an #experience your customers will love. Learn how in our latest blog post. directly.com/blog/its-time-t…
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Calling all #custserv leaders. Last chance to join us for a #webinar this Wednesday to learn how to leverage on-demand experts to deliver better #CX this year. Save your seat & register today! directly.com/resources/webin…
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On-demand experts are the secret behind a successful #CX model. Learn how to incorporate them into your strategy in our upcoming #webinar with SAP. Register here today! directly.com/resources/webin…
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5 reasons companies should have an alternative (and highly motivated) workforce ready to help their customers when they need it most. Learn how our on-demand experts differ from traditional #custserv agents. directly.com/blog/5-ways-dir…
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