Dr. E. Brent Kelly is Principal Analyst at KelCor, Inc. where he focuses on cloud services, unified communications, video, WebRTC, and mobility.
Utah
Joined January 2012
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A very welcome greeting to @Zoomtopia this morning. Execs and managers "serving up" happiness with breakfast grapes and bacon. @Zoom
At #avayaengage @alanmasarek from @Avaya discussed three sales motions:
1. Sell prem
2. Sell Cloud
3. Base migration (if the base migrates at all)
Never trigger a disruption that disrupts your customer base.
Alan received audience applause on these three sales motions.
At #AvayaENGAGE . Messaging is all about #customerexperience. Burning question: Is Avaya sort of deprecating is PBX/UC solutions???
I'm speaking at three sessions at #EnterpriseConnect. One of them is about differentiators in the #UCaaS offers from #Cisco, @Microsoft, @RingCentral and @Zoom . Hope to see you there March 27-30, 2023! invt.io/1txb6vbhtvk
Great insights from @miladantonio in @VentureBeat on using #AI to boost customer service levels: venturebeat.com/2022/06/08/g…
What is going on with #SIP trunking? Revenues seem to be flat or down. See @nojitter article: nojitter.com/sipsip-trunking…
#UCOMS @OmdiaHQ
It's great to be part of @OmdiaHQ, an awesome team of amazing people. Check out my newest @nojitter article on the soft middle ground of hybrid work: nojitter.com/future-work/whe… . It has some suggestions on how to foster worker equality when #RemoteWorking .
Join @gzweig of @ribboncomm and me for a thoughtful discussion of Microsoft Teams Direct Routing on Tuesday, June 8 at 11:00 a.m. EDT. learn.rbbn.com/kelcor-ms-tea…
Joining @Cisco for a global #WebexOne event on December 8-9. See Cisco execs and industry analysts discussing the UCaaS marketplace. Speaker list at webex.com/webexone/speakers.…
This new @NoJitter post describes how Journey's Zero Knowledge Identity platform works. @BrettShockley and team at Journey are out of stealth mode and ready to execute. #ContactCenter #security
@ebkell posted a great article and deep dive on Journey today at ow.ly/hFJG50AfLv9
#nomoresillyquestions
Be part of the @Crestron #MXFlex launch on @Nojitter at 11:00 a.m. ET today. I'll be speaking with @EricHKrapf, @nicmilani, @JoeSarrasin and @kkieller. #video #MSTeams #Zoom #UC Register at event.on24.com/wcc/r/2296597…
Brent Kelly retweeted
#ContactCenter #AI startup @GliaInc earned finalist status in #EC20 Best of Enterprise Connect program. In his latest post, judge Brent Kelly tells us what's so innovative about its approach to digital #CustomerEngagement: bit.ly/2Sed2f8 @ebkell
Join @PEdholm and @ebkell on Monday, 30 March at 2:00 p.m ET for an #ec20 virtual event "Tools for the Times: What Works when Working from Home". #UCOMS #videoconferencing #collaboration #WorkFromHome #RemoteWorkerManagement tinyurl.com/vc3tzmb
Join @cschebel and @ebkell for a @nojitter webinar on April 8 where we'll discuss how #omnichannel #artificialintelligence #virtualagents can be quickly deployed to help your organization thrive in challenging times. #contactcenter webinar.enterpriseconnect.co…
#ec20 virtual program on March 30 features @PEdholm and @ebkell discussing, "Tools for the Times, What Works for Working from Home". #UCOMS #WorkFromHome #collaboration #VideoConference Register at tinyurl.com/yx7hnwsz
Brent Kelly retweeted
THANK YOU for setting up this amazing chat @NJDavidD on #remotework with @LetsDoVideo @imlazar @tbanting @collabspaceguru! Can’t wait to share the content cc NYDLA.ORG @thomas_capone
#collaboration #remotelearning #workingfromhome #remoteworklife #videoconferencing – at Nashua, NH
Brent Kelly retweeted
Per Chuck Robbins the @cisco collab team has a blank check to increase capacity to meet a 150% increase in WebEx demand. Having a great balance sheet allows focus on customer outcomes.
Brent Kelly retweeted
Our first Special Webcast during the #COVID19 Pandemic is posted on our website's video section: The UC&C Industry Responds To The COVID19 Pandemic imcca.org/imcaa-tv with @tbanting @ebkell @LetsDoVideo @collabspaceguru @blairplez & hosted by our own @NJDavidD #UComs #UC
Check out @blairplez list of #UCOMS and #ContactCenter vendors with free services or special offers to help organizations deal with the #coronavirus crisis.
I added a few vendors and new offerings to the list - Business Communication Vendors to the Rescue in the Age of Coronavirus. Let me know if I'm missing anyone. #ucoms #UCaaS #CCaaS ow.ly/CpCM50yNePw