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iQor is a trusted partner in customer experience solutions for global brands. Learn more at https://nitter.cf/t.co/OeMtz2CnZe.

Fort Lauderdale, FL
Joined August 2009
Photo by iQor (@iQor)Photo by iQor (@iQor)Photo by iQor (@iQor)Photo by iQor (@iQor)Photo by iQor (@iQor)Photo by iQor (@iQor)Photo by iQor (@iQor)Photo by iQor (@iQor)Photo by iQor (@iQor)Photo by iQor (@iQor)
The power goes out. Calls surge to 6–8x normal volume. The worst time to build a response plan is after the storm hits. We've built surge-ready teams that combine AI & human expertise to help utilities protect customer trust. Learn more at bit.ly/4A4ZEwE
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More sales reps don't always mean more revenue. One data analytics company reworked its sales model with iQor: ▪️119% of revenue goal. ▪️$2.9M in new revenue. ▪️97K sales activities. See how: bit.ly/4zLQIw2
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AI is changing how people work. But are managers keeping up? Join iQor's Mark Monaghan on HR.com, Oct. 29 at noon ET, for a practical look at coaching, leadership development, & AI. Register: web.hr.com/bpm7
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AI adoption means little if employees aren't prepared to use it. On Oct. 30, iQor's Colson Hillier joins the Purdue + Google AI Summit to discuss workforce upskilling, personalized AI coaching, & preparing people for AI-driven work. bit.ly/3UcihPU #FutureOfWork
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Repeat contacts, unnecessary refunds, & abandoned orders eat into retail margins. In her latest blog, iQor's Tone Holmen explains how smarter staffing & AI can help retailers reduce these costs ahead of the holiday rush. bit.ly/47SVv2v
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Great workplace culture isn't something you can award yourself. For the 5th straight year, iQor is among the Philippines' Best Employers, based on employee feedback & peer recommendations. 36,000+ people. 22 contact centers. 1 milestone worth celebrating. bit.ly/4yy7ZHK
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National #healthcare growth takes more than a bigger sales team. - 73% opportunity rate. - 27.6% close rate. How did iQor help make it happen? Explore the case study: bit.ly/4s6r2as
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What if the contact isn’t the problem? Repeated patient & member interactions can reveal where something upstream isn't working. AI can help identify those patterns, so teams can address the friction creating the contact in the first place. Learn more at bit.ly/47Pcq68
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Better CX starts with connected intelligence. The iQor Formula brings people, data, and AI together to deliver results: ▪️+40% sales conversion ▪️97% customer satisfaction ▪️Half the time to proficiency See how: bit.ly/4euRk0x #CX #AI
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A denied claim. A delayed authorization. A billing question. Each contact can reveal where something upstream isn't working. See how iQor is using AI-enabled CX to help healthcare organizations find the friction behind denials & delays. bit.ly/4B09EIQ #HealthcareCX
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On Oct. 18, iQor's Natalie Beckerman will lead the iQor-sponsored #CX Women's Leadership Alliance Workshop at Frost & Sullivan's Customer Contact West Executive MindXchange. An action-focused afternoon helping women own their growth journeys. bit.ly/4B49RdT
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That's a wrap on #CCWNashville! Great conversations at the iQor booth and a chance to share the stage with @TruGreen to discuss scaling CX & strengthening retention with AI. Thanks to everyone who connected with us in Nashville! #CustomerExperience #CX
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Real voices can lead to real change. This #WorldMentalHealthDay, we're recognizing the value of lived experience & the importance of listening to the people behind those experiences. Because meaningful change starts with being heard.
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Going the extra mile isn’t a once-a-year thing. It happens in the small moments customers remember & the work they never see. This #CustomerServiceWeek, we’re celebrating 45,000+ iQorians who make those moments count every day. Read more: bit.ly/4hRllbZ
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Demand ramps fast. Your CX operation usually doesn’t. More volume shouldn’t mean higher costs or a weaker customer experience. See how iQor helps brands scale for what’s next. At #CCWNashville? Let’s talk. Booth 106 | Oct. 8–9
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Peak season puts customer retention to the test. At #CCWNashville, iQor’s Shanika Ofori, VP, Client Services, sits down with @TruGreen’s Andrea Hughes to discuss how AI-powered training, retention simulations + Insights iQ can strengthen frontline readiness. Oct. 8 | 1:45 PM CT
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Every story is unique. Every journey matters. This Breast Cancer Awareness Month, we recognize those facing breast cancer, survivors, families, caregivers & everyone supporting them along the way. #BreastCancerAwarenessMonth
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Kicking off this year’s Gearing Up: A Career Catalyst for Women+ program! iQor is honored to support the program as a sponsor through the Women’s iQor Network (WIN). Looking forward to learning and connecting with women and allies over the months ahead! #GearingUp #TogetherWeWIN
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More than ₱5.8 million raised to help iQorians in need. Our record-setting iQor Qares gala in Manila will help employees & families facing life-altering hardships. Thank you to our sponsors, partners & volunteers! bit.ly/4AzTcyO bit.ly/4dw9b6Q #iQorQares
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