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On stage at @RaiseSummit in Paris this week.
The real conversation in enterprise AI has moved on from models.
Companies are now asking:
“How do we actually get agents into production - reliably, at scale?”That’s the problem we’re solving at @MavenAGI .
Congratulations to our partners @phonic_co on the impressive advancements and new funding! Thanks for the partnership 🚀🚀🚀
Introducing Phonic-1, the most advanced speech-to-speech model for agentic tasks — from @phonic_co, the speech-to-speech model company.
We’ve had a breakout year and raised a $27.5M Series A led by @firstround with participation from @Lux_Capital, @felicis, and Definition.
Maven AGI received a 2026 Dell Technologies Service Partner Award: the Digital Future Award in AI, Services Technology category.
A year ago this was a small group from Maven and Dell, and a whiteboard in a hallway.
Proud of this one. Not for the glass. Thank you @DellServices.
1/ The customer's AI agent logs in as the customer. This autumn Amazon blocked it, the banks cut it back to read-only, and Walmart gave it its own account with a spending cap. Three answers to one fact: the login proves the agent was sent, not what it may do.
6/ Consequence: inside 90 days a bank that blocked agents this month publishes its own terms for a customer's agent: a profile, a cap, an approval. Give the agent an account, then write the charter. Which line would you sign last: what it knows, what it does, or who it is?
Google's agent has been calling local businesses for prices since January 2025. Last month it started dialing from the customer's own number. The same ask arrives through the microphone in a chat box far more often.
Thirty years of discovery meant search. The ask is arriving spoken, and an agent that answers from a product page will sell the seat that is already gone.
Before the holiday returns are counted, a named retailer will apologize for an agent that sold what it did not have. Ask, don't browse.
New York City proposed the first AI customer service rule in the country on October 20. It bans nothing. It requires four things: disclose the machine, offer a human, answer in reasonable time, own the wrong answers.
Regulation turns hesitation into procurement. This is a buyer's acceptance test, written by a regulator, with a $525 fine attached.
Comments close November 19. The loudest objections will come from vendors whose best number is the contact that never reached a person. Watch who files one.
Woke up this morning to a broken dryer, posted in @thumbtack using the voice option, within a minute of opening the app I had appliance repair people calling me who were highly qualified. Great onboarding experience and first impressions!
Went into the app to see thumbtack had also created a recording of the call so I can remember what we talked about!
1/ Gartner put a context layer on the CIO's 2027 budget list yesterday. Four of the ten trends are about governing what agents can see, use and produce. The list everyone expected to be about capability is mostly about restraint.
6/ Consequence: by January every system of record on your stack will sell a context platform. The CRM was built to report on the conversation, not carry it. The un-CRM, again. One test: hand a customer from agent to person and look at what the person sees.