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Janeen

@jjmp62
Joined January 2015
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LivePerson Taking Curiously Human™ Approach to a Better Customer Experience - opusresearch.net/wordpress/2…
Image from Opus Research (@opusresearch)
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Congrats to @LumenVox on its latest award! Read all about it here. #biometrics #technology #SpeechRecognition #VoiceBiometrics ow.ly/NS2z50HbLRj
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@LumenVox partnered with @Computacenter to deliver a fast, efficient IVR that encourages self-service utilizing Automatic Speech Recognition and Text-to-Speech for a low-cost US Airline. Learn more about the deployment hi.switchy.io/6Ylc #VoiceFirst #SpeechRecognition #CX
US National Domestic Airline - LumenVox

US National Domestic Airline - LumenVox

LumenVox speech recognition & text-to-speech software deliver powerful customer experiences - read more in our domestic airline voice recognition case study

hi.switchy.io
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Need to replace #NuanceOSA? INI Interactive Speech Attendant 2.0 hit the shelves today and it's bigger and better than ever with support for dynamic menus and multiple languages tinyurl.com/yxhafjpk #ivr #selfservice #contactcenter #avaya #lumenvox
Image from INI (@InteractiveNW)
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Hear ye! Hear ye! @InteractiveNW OutboundStudio™ Helps Avaya Contact Center Customers Boost Proactive Notification Strategy - now rated Avaya Compliant with @Avaya OneCloud™ CCaaS solutions #ccaas #contactcenter #POM #SMS prlog.org/12892354-ini-outbo…
Image from Avaya DevConnect (@devconnect)
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Based on comparisons vs. other ASR engines in the market, @LumenVox leads them all in accuracy and performance. Learn more about our new ASR engine with transcription during this on demand webinar. bit.ly/3BOWS0C #speechrecognition #CX #ASR #webinar
Image from LumenVox (@LumenVox)
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@LumenVox partnered with @Computacenter to deliver a fast, efficient IVR that encourages self-service utilizing Automatic Speech Recognition and Text-to-Speech for a low cost US Airline. Learn more about the deployment lnkd.in/eh7EP5XJ #VoiceFirst #SpeechRecognition #CX
Image from LumenVox (@LumenVox)
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What is Composable #CX? Think of it as LEGO® bricks that are easily added, removed, changed or exchanged to create and evolve unique experiences that leave customers feeling connected to your brand and employees more engaged via @forbes by @Genesys bit.ly/3BA6DzH
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Strongly recommended! and there's still time to register.
LumenVox (@LumenVox) profile pictureLumenVox@LumenVox13 Sep 2021
Join .@opusresearch and @LumenVox on Sept. 14 at 10AM PT/1PM ET as they discuss the renaissance that voice is experiencing and what enterprises need to consider when selecting an ASR. Register now! bit.ly/2VEtuKU #SpeechRecognition #VoiceFirst #AI #Webinar
Image from LumenVox (@LumenVox)
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Webinar I Sept. 14 I 10AM PT / 1PM ET We’re excited to have the team from @opusresearch along with @LumenVox's CPO Joe Hagan as they discuss how speech and voice technologies are shaping next-generation customer and employee experiences. Register now! bit.ly/3hkXwuL
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The benefits of voice biometrics can be used to simplify and secure the customer and employee experience in a variety of scenarios, while reducing call queues, processing times and costs. Learn more: bit.ly/3AP8Wya #Biometrics #VoiceFirst #Security
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Auto Dialers are designed to reduce the time an agent spends on unanswered calls but most dialers aren't very "smart." Learn how to drive operational efficiency in your contact center by utilizing Voice Activity Detection (VAD) based in ML or AI. bit.ly/3kLy9V8
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There will be a significant rise in virtual meetings over the next few years. Download the Gartner Market Guide to learn how to make the shift to #VirtualMeetings: hubs.li/H0W3F390
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Thrilled w @Avaya's strategic investment in @journeyai_co bringing our award winning Trusted Identity Platform to Avaya's core cc offers. Our Zero Knowledge Network drives extraordinary CX, protects customer data & streamlines #contactcenter operations. journeyid.com/avaya/
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LumenVox put its new ASR engine with transcription to the test against the largest transcription engines in the world using independent, third party test sets. The outcome: @LumenVox is 36% more accurate! Request a demo now: lumenvox.com/demo/ #SpeechRecognition #VoiceFirst
Image from LumenVox (@LumenVox)
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The newest TalkingHeadz interview podcast is poasted. @DaveMichels and @EvanKirstel feel insecure talking with @BrettShockley of @journeyai_co #CCaaS #ZeroTrust bit.ly/3ze755k
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Learn more about @LumenVox's new ASR engine with transcription. Based on comparisons vs top ASR competitors in the market, LumenVox has the highest performance & highest accuracy. Join us on August 24 at 11:00 am PT for 30 min. Register now! bit.ly/2WNMcj8 #CX #Webinar
Image from LumenVox (@LumenVox)
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We're looking forward to it, too! Always glad to participate in and sponsor this great event. @IAUG #AvayaEngage #ExperiencesThatMatter
Avaya (@Avaya) profile pictureAvaya@Avaya16 Aug 2021
Thank you, @InteractiveNW for sponsoring #AvayaEngage 2021! We're looking forward to seeing you at the event. tinyurl.com/yttbe8wj #ExperiencesThatMatter @IAUG
Image from Avaya (@Avaya)
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Is artificial intelligence the new normal in the everything-customer world? Research says "Yes" #ExperiencesThatMatter #CX avaya.com/blogs/archives/202… #avayanation
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