Customer Service & Leadership Consultant, Office Construction & Relocation Expert, best-selling author, In-demand Speaker, husband and father of 5. #cx
Atlanta, Georgia
Joined December 2008
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Smart organizations know that standards of service are not set by competitors in the same industry but by everyone who creates customer experiences in the life of their customers.
bit.ly/3exgGeB
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Diversity and Inclusion within the CX hyken.com/amazing-business-r…
"Women’s history month shouldn’t be the only time you think about diversity and inclusion. Good practices around diversity and inclusion should happen every day."
@stacysherman @doingcxright #CX #diversity #inclusion
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What can you do today to find out your customers’ thresholds for any aspect of your service delivery?
#customerexperience #cx #wednesdaywisdom
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Smart organizations stay up-to-the-minute on their customers’ thresholds for service quality. And, they find ways to accommodate those rare customers who report that “scary things don’t scare me.” bit.ly/3dVaJJ8
#service #cx
"Core values are not meant to be posters on the wall; they are meant to be lived and breathed."
nitter.cf/ChipRBell/status/13830…
⎆ Your customers want to feel connected to your brand and they also want to know that your brand is staying true to its values. Are you? bit.ly/322miHL via @annettefranz #CX #customerservice #customerexperience
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Don't just satisfy your customers, go above and beyond!
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#cx #customerservice
Recognize that a satisfied customer isn't a loyal customer. This is a big mistake many companies make; thinking that they want satisfied customers. Focus on being better than satisfactory – better than average. Be so good that customers & employees become loyal. #happycustomer
A must-read full of tips from @Inc - How to Appeal to Customer Emotional Drives to Add Value bit.ly/3dAVF3n by @StartupPro
#cx #customerexperience
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"Customer experience is important because customers say it is. Plain and simple." A great read from @Forbes
bit.ly/32hw2Ov
#cx #customerexperience
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Take a listen to my friend, @chiprbell on #CtCC. It's always great to hear what chip has to say about the #customerexperience
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“While there’s a limit to generosity, there’s no limit to ingenuity.”
I had a blast talking to @adamtoporek and @jeanniecw on #CtCC about the innovation that lies deep inside your customer's imagination: bit.ly/3cG86ud #CX #CustomerImagination #customerexperience
Is your #customerintelligence process providing in-depth information about your customers’ experience on their journey through your organization? How can you do a “night light audit” to make certain that you are effectively guiding your customers?
#cx #customerexperience
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Great tip about pivoting to your customer's needs. Thanks for sharing, @latonyateaches
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Night lights communicate an important message—like “we are open” or “this area is safe.” They are powerful symbols of security, attentiveness, and caring. What can you do to know the night lights your customers’ need?
bit.ly/3rZQm1b
#customerservice #wednesdaywisdom
Today’s wired and dangerous customers expect to journey through their experience with your organization without friction, hassle, or delay. What have you done recently to make the #customerjourney free of impediments and easy to follow?
bit.ly/3wxUj0U
#cx
Engaged employees support the innovation, growth, and revenue that their companies need. Are your employees engaged? What are you doing to keep them engaged, especially now?
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#engagement #employees #serviceindustry #mondaymotivation
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"As customers re-evaluate their brand relationships on the basis of values during this ongoing pandemic, it’s even more critical that brands re-evaluate their core values to ensure that they make sense for today’s world." from @annettefranz
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If people believe they share values with a company, they will stay loyal to the brand. -Howard Schultz >> Customers Are Re-Evaluating Their Brand Relationships | CX Journey™ buff.ly/3tREJuQ #customerexperience #marketing #corevalues #cx
Service blindness can stunt your growth and stymie your success. What are you doing to make sure you're not taking a blind-eye to your #customerexperience?
bit.ly/3u9FJe2
#cx #wednesdaywisdom
It's been a year, how has the pandemic changed your customer's journey?
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#Throwback #blog #cx #customerexperience
What is the foundation of employee (and customer) retention? Learn more in @ChipRBell's recent post.
bit.ly/2PeqD7R
#motivationmonday #retention
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