Keith Childs

@Orange_conseil Bonjour. Quartier Perattier à Besse-sur-Issole (83890). Pas de ligne fixe ni d'internet depuis le 9 juin. Pourquoi est-ce si long à réparer ?

@Orange_conseil L'iPhone 13 Pro est-il en stock dans ma boutique locale ? Est-il nécessaire de prendre rendez-vous pour obtenir une simple réponse oui ou non ?

@OCSTV The Undoing episode 6. What happened to the original language? 5 episodes in English and episode 6 only in French?

@RevolutApp can you DM please to resolve an issue? Tried chat & after 3 hours still stuck at "looking for an agent"

As Augmented and Mixed Reality make inroads in the enterprise, shouldn't communicators be figuring out how to engage employees over the headsets? Listen to the story on the latest #FIRpodcast. gag.gl/YKyDn0

Has Vero joined Color, You, Peach, and all those other new social networking apps that are now just distant memories? Get details on episode 129 of the #FIRpodcast. gag.gl/NHQALh

Can Flipboard replace Facebook as the go-to place people will find their news? Hear @serena's views on how news organizations will fill the Facebook gap on this week's #FIRpodcast. gag.gl/z8SgR4

They may be old-fashioned, but surveys are still one of the best ways to gauge employee engagement. Find out what else surveys can predict on episode 129 of the #FIRpodcast. gag.gl/Q2vIYP

Public companies are starting to disclose their CEO-employee pay ratios. Are communications teams geared up to address the fallout? Find out on this week's #FIRpodcast. gag.gl/NUkfrF

Reputation accounts for nearly 40% of your company's market cap. How much is your company investing in winning hearts and minds? Get details on episode 129 of the #FIRpodcast. gag.gl/BGhD5Y

High school students are schooling the PR and marketing industries on the strategic use of authentic engagement to build and sustain support for a cause. Get the story on this week's #FIRpodcast. gag.gl/JJuqZU

Would you want to trade your annual bonus for a chance to win a new car? No? Neither did United employees, who reacted badly to a bad idea badly communicated. Hear more on the #FIRPodcast. gag.gl/VrvWzh

Has your brand shared its Spotify playlist? More and more brands are doing just that, using the streaming music service as a social network. Get the story on #FIRPodast episode 128. gag.gl/7USCZt

High-quality branded podcasts are on the rise, like one from ZipRecruiter hosted by one of the "Shark Tank" panelists. The somewhat lower-quality #FIRPodcast has details. gag.gl/85DEzm

With Facebook losing its appeal for marketers, they're turning to Instagram, Pinterest, and even Spotify. (Have you created a brand playlist yet?) Get details on episode 128 of the #FIRPodcast. gag.gl/T9iqWm

The days of generating excitement over the novelty of VR are over. Now you have to deliver a genuine experience, like Barneys and the Martha Graham Dance Company did. Get the story on this week's #FIRPodcast. gag.gl/uQ9hhx

Coca-Cola, Microsoft, and A+E have tried poetry in recent ads. Could it work in PR and internal comms? Guest @KathyKlotzGuest thinks it could. Listen to her explanation on this week's #FIRPodcast. gag.gl/ag0c0a

Retailers that sell guns are making changes as other companies cut ties to the NRA (sometimes with consequences). What's the right approach for brands to take? Hear @jbernoff's thoughts on this week's #FIR podcast. gag.gl/1uKaWv

New YouTube Live features, Facebook's latest move affecting publishers, and the Gutenberg Plugin Compatibility Database are all on @danyork's mind on this week's #FIR podcast. gag.gl/nge6oY

Now you can interact with an AI-driven chatbot from directly within a banner ad. We have the story on the #FIR podcast. gag.gl/fBAQpQ