The Policy Whisperer — showing you how to align policies with desired corporate culture • International Bestselling Author • Speaker • Workshop Facilitator
Ottawa, Ontario - CANADA
Joined April 2009
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Here's another example where an organization — in this case, a government social service — has used "must" to indicate eligibility. The bossy format is meant to push away people who don't qualify; the helpful format is meant to draw in people who do qual…lnkd.in/eSxtz9g9
Check out "WHY ARE YOUR RULES YELLING AT ME?" on Bookshelves onlinebookclub.org/shelves/b… #books via @TwBookClub
Check out my latest article: Authority Architecture is the Anchor for Good Governance linkedin.com/pulse/authority… via @LinkedIn
Reported an active fraud attempt from a Gmail address to @Google 2 weeks ago.
Account is still open, and scammer is still using it to try to steal gift cards from people.
What has to happen for Google to shut down the account?
#cybersecurity #fraud #GoogleFail
Lewis Eisen retweeted
Today's keynote from @lewiseisen hit the sweet spot for both understanding info management and calling us to connect our rules (like records schedules) to the values and standards that explain *why* we want to manage records well. #nagara2023
The generation now joining the workforce has no tolerance for being spoken to disrespectfully. While older employees might roll their eyes at old-style rules and mumble "I'm used to it," younger employees are not so forgiving. You certainly won't retain t…lnkd.in/ez-UUBxh
This approach applies as well to drafting rules... using two adjectives that don't have different meanings only serves to confuse people.
#leadership #communications #policies #howtowriterules #workplaceculture lnkd.in/epjwrKnB
SHOUTOUT to a *very engaged* audience at the UK's Department for Work and Pensions (DWP) in a session on drafting policies, part of Apolitical's special Advance Your Writing in Government Masterclass.
Wonderful to see writing skills taking such a high p…lnkd.in/efxTcBH6
It's simple, really. You can just tell me what the rule is; you don't also have to order me to comply with it.
Can you see how condescending the version on the left sounds compared to the one on the right?
#leadership #communications #policies #howtow…lnkd.in/eDk_duZQ
All your work to brand your organization as a one that treats people with respect can be entirely eroded by poorly worded policies.
Next policy drafting workshop Sept 26-27-28.
#leadership #communications #policies #howtowriterules #workplaceculture #…lnkd.in/ePGNdPy4
Bravo à Pinterest pour avoir mis en place une politique bien rédigée !
Voici un excellent exemple d'une politique respectueuse du comportement des clients qui aurait pu être un désastre. Au contraire, ils ont produit un excellent…lnkd.in/equ35Yrv lnkd.in/eENCdB3b
SHOUTOUT to Pinterest for getting policy right!
Here's a great example of a respectfully worded policy around customer behaviour that could have been a disaster. Instead, they did a great job.
Pinterest prohibits all kinds of p…lnkd.in/eYntHU4z lnkd.in/eP9dePSF
Getting this exercise right is SOOOOOO important for policy writing. I'm so glad you're there to help them through it.
Well-drafted policies can be traced all the way up to the core values of an organization. When employees in the organization support a…lnkd.in/e-bDswjz
Rules do not need to sound condescending. Ever.
Even the strictest rule can be worded in a way that shows respect for the reader. Corporate policies like #HR, #securitymanagement , #IT, #facilitiesmanagement and similar services are especially prone to…lnkd.in/ews3Ha7n
Shoutout to Ottawa International Airport Authority / Administration de l'aéroport international d'Ottawa for getting it right!
Airline security is serious business. The traditional (=bossy) way of wording this sign would be something like "You must submi…lnkd.in/e7e98fs3
Super excited about heading to Reykavik at the end of the summer with fellow Canadian Anthea Seles to speak at a conference held by the Félag um skjalastjórn (Society for Records Management). Focus of the conference: Strategic Information Governance Polic…lnkd.in/e8fMdXhD
A lesson in the need for well-written guidance to supplement your policies:
After receiving this message, I contacted the organization to point out that I was being sent to a document that contains 31,390 words spread across 726 paragraphs — which at a 1…lnkd.in/e32f-FDj
When writing your policies and directives, don't lose sight of the fact that you're addressing adults, not children. The goal is to achieve compliance, but in the modern workplace "compliance" means "participation and cooperation," not "submission and obe…lnkd.in/gmn4fzC3
Stoked about meeting the NAGARA folks in person!
#leadership #communications #policies #howtowriterules #workplaceculture lnkd.in/eqiSXqG7
Special policy drafting workshop specifically focussed on #recordsmanagement and #informationgovernance lnkd.in/eQquPjcp
