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markknight

@markknight

Creative Director at Contact Center Pipeline

 United States
contactcenterpipeline.com
Joined June 2008
  • Tweets1K
  • Following815
  • Followers659
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markknight retweeted
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Susan Hash@susanhash7 Oct 2020
Share your thoughts on current state of #CX - what challenges are you facing with strategies to drive #CustomerCentricity & #CustomerExperience? Please take this quick survey fr @CCPipeline & @janet_leblanc conta.cc/3irG70S #cctr #ContactCenter #custserv
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markknight retweeted
Susan Hash (@susanhash) profile picture
Susan Hash@susanhash2 Oct 2020
What’s on your #CustomerServiceWeek agenda? Read @CCPipeline Publisher @LindaHardenCCP’s #CSW message & overview of the October issue ow.ly/Xg5z30rcZ5k #ContactCenter #cctr #custserv #CustomerService
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I always figured you for a Lego man, @mikeaoki, and now I know it! Congratulations on making the @CCPipeline Wall of Fame!
Susan Hash (@susanhash) profile pictureSusan Hash@susanhash5 Aug 2020
Congrats to @mikeaoki - @CCPipeline’s August '20 VIP author! Mike is a leading #sales & #CustomerService #training expert & popular speaker at #ContactCenter events. We have been honored to share his articles for the past decade! Read abt Mike and his work ow.ly/HS8n30r2MaK
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Visit our COVID-19 Contact Center Resource Hub - we've assembled relevant articles, blog posts, webinars, & services to help you support customers & employees - bit.ly/3b1voaN #cctr #custserv #COVID19 #coronavirus #ContactCenter #CustomerService #CustomerExperience #cx
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COVID-19 Contact Center Resource Hub by Contact Center Pipeline. Get relevant articles, webinars, and services to help you support customers and employees - bit.ly/3b1voaN #cctr #custserv #COVID19 #coronavirus #ContactCenter #CustomerService #CustomerExperience #cx
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[Update] We've updated our COVID-19 Contact Center Hub with additional webinars - bit.ly/3eiicA7 #cctr #COVID19 #coronavirus #custserv #ContactCenter #callcenter #CX
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[Update] New COVID-19 vendor services have been added to our COVID-19 Contact Center Hub - bit.ly/2RwFdWt #cctr #COVID19 #coronavirus #custserv #ContactCenter #callcenter #CX
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Our COVID-19 Contact Center Resource Hub has been updated with more articles, webinars, and services - bit.ly/3b1voaN #cctr #custserv #COVID19 #coronavirus #ContactCenter #CustomerService #CustomerExperience #cx
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[Update] Our COVID-19 Contact Center Resource Hub has been updated with additional articles, webinars, and free or reduced vendor services - bit.ly/2VlKn8R #cctr #COVID19 #coronavirus #custserv #ContactCenter #callcenter #CX
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[Update] New coronavirus webinars added to our COVID-19 Contact Center Hub - bit.ly/3eiicA7 #cctr #COVID19 #coronavirus #custserv #ContactCenter #callcenter #CX
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2019 End-of-Year Publisher's Letter - with special holiday gift :) bit.ly/ccp2019pub #cctr #custserv #CustomerExperience #customerservice #contactcenter
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The December issue of Contact Center Pipeline is here: bit.ly/ccpcurrent #cctr #custserv #cx #CustomerSupport #ContactCenter #ccpipeline
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Congratulations @LindaHardenCCP for being selected to @Panviva's Most Influential CX Leaders of 2019 - view entire list here: finance.yahoo.com/news/panvi… #CX #customerexperience #CustomerSuccess #CustServ #CCTR #CustomerService
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Download your October issue of Contact Center Pipeline Magazine - featuring Contact Center Metrics Roundup - bit.ly/ccpcurrent #cctr #custserv #cx #CustomerSupport #ContactCenter #ccpipeline
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3 quality suggestions for Customer Service Week from @Hyken via Forbes forbes.com/sites/shephyken/2… #cctr #custserv #CustomerService #csw19 @CCPipeline
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🍕🍕 🍕🍕 Win a Pizza Party for Your Entire Contact Center @ccpipeline is celebrating Customer Service Week by throwing a pizza party for one lucky contact center team - register to win at: blog.contactcenterpipeline.c… #cctr #custserv #cx #customerexperience #customerservice #csw19
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Continuum Global Services: Launching A New Contact Center Industry Brand bit.ly/2YpmSQD #ccpipeline #custserv #cctr #cx #CustomerService #customersuccess #customerexperience
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CX Versus GX: When Worlds Collide bit.ly/2MHzxXQ #ccpipeline #custserv #cctr #cx #CustomerService #customersuccess #customerexperience
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Say Goodbye to Agent Turnover, Not Your Agents bit.ly/2MBakP2 #ccpipeline #custserv #cctr #cx #CustomerService #customersuccess #customerexperience #agentturnover
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On-Demand Is in Demand: Online Talent Platforms Are Shaping the Future of Work bit.ly/2Kd75eU #ccpipeline #custserv #cctr #cx #CustomerService #customersuccess #customerexperience
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