Just call me daddy (retired)

I am absolutely livid. We had to drive to the Walgreens in Alma because the Van Buren Walgreens no longer has a pharmacy, and my husband has a prescription we can only get through Walgreens. We get there and they tell us the copay is $190.79. It has ALWAYS been $23. It was $23 last month. So we questioned it right there at the window. The employee was snotty and arrogant and acted like we were just a couple of clueless old people who couldn’t possibly know what we normally pay. He insisted $190.79 was correct. So we called our insurance company. The copay is $23. Now here’s the part that really gets me. Walgreens has our credit card on file and had no problem charging $190.79 to it, but they apparently can’t refund the overcharge to that same card unless we physically return to the store. That means another 50-mile round trip because someone couldn’t be bothered to double-check something we specifically questioned while standing right in front of him. Mistakes happen. I can deal with a mistake. What I have a problem with is arrogance when a customer tells you something isn’t right and you can’t be bothered to check. And sometimes those “clueless old people” standing at your window actually know exactly what they’re talking about. @Walgreens