Michael Ofei

One new property manager can put a cleaning contract worth hundreds of thousands of dollars at risk, even if you've delivered great service for years. It's something you learn pretty quickly when you run a commercial cleaning business. We can spend a decade servicing a property, building trust with the people who manage it, and making sure our teams are delivering what we promised. Over time, the property manager gets to know our company. They know our operations team, how we handle problems, and what they can expect from us. Then that property manager leaves. Someone new takes over, and suddenly the relationship you've spent years building doesn't carry the same weight. The new manager might have a cleaning company they've worked with before. They might want to review all their existing contracts. Or they might simply have different expectations for the property. You could be doing everything right operationally and still find yourself competing to keep the business. I've learned that you can't assume a new decision-maker will see your company the same way their predecessor did. You have to spend time getting to know them, understand what matters to them, and give them a chance to see how your team operates. That might mean walking the property together, reviewing how the account is performing, or addressing concerns that weren't priorities for the previous manager. And you need to have those conversations before the contract comes up for renewal. We've spent years building relationships with some of our clients, and I value those relationships enormously. But I've also learned that the people responsible for making these decisions can change. When they do, I want the new person to have just as much confidence in our company as the person who hired us. Because years of good service should give you a strong case for keeping a contract, but you still have to make that case to the person making the decision.

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We all start somewhere

I'd like to thank @michaelofei for this great piece on the relationship between environmentalism and minimalism. theminimalistvegan.com/eco-m…