Head of Engineering, Experience Manager Sites @Adobe. Former Customer Success Leader @Salesforce. I make products & people successful. #CustomerSuccess #SaaS
San Francisco
Joined July 2008
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@united so you're basically saying, "Hey #Premier1K customer, you're valuable but only when you're paying us." This policy is a poor #CustomerExperience for your frequent flyers. #UnitedAirlines #MileagePlus
When #Adobe leads better customer experiences follow. #MarketingCloud #ForresterWave #UpAndToTheRight #Enterprise
#Fortune’s #BusinesspersonOfTheYear list recognizes 20 CEOs who are driving tremendous growth, vision & impact in the world. Shantanu named to this year’s list, an amazing honor and testament to Adobe’s strong performance & immense market opportunity. buff.ly/2im1FDf
I didn't think #MSFT was wrong, but it was a bold move. Amazing return if they kept the #FB shares. buff.ly/2y42Wk2
Amazing @Adobe beat #Salesforce #Oracle others in all #Gartner Critical Capabilities for #Campaign Management buff.ly/2x6THms #MCCM
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Title is a bit dramatic, but the story is true. The 1 Word That Saved #Salesforce From Certain Doom buff.ly/2wrNVfG #CustomerSuccess
Lots of good gems in this interview with #Apple's Tim Cook. Steve's DNA will always be the base for Apple. buff.ly/2rwpJ9W
As Companies Transform Around the Customer, #Salesforce Climbs #Fortune500 List buff.ly/2rQJvKk #GrowthCompany #CRM
Consumers always choose the most innovative, purposeful, useful product "When Goliath Takes a Swing at You" buff.ly/2q3yTFm #Ring
I wish I could invest in the company: How @MakeSpace Recently Closed $30 million in New Funding buff.ly/2pIbi0O #VC #Storage
The views @Salesforce tower are astounding! "Salesforce cheers the capping of the tallest building west of Chicago" buff.ly/2nmCIZH
Your gate agents made me check again! And there was still bin space when I got on the plane. Unbelievable. #UA800
