Omilia

Contact centre AI ROI is usually reduced to a single number. Our Chief Product Officer, Cláudio Rodrigues, sees it differently: as a compounding process, built on interaction types that were always automatable but never worth the manual effort to build. A self-learning system changes that calculation, letting teams handle more calls automatically and freeing agents for higher-value moments. This isn't about replacing agents. It's about augmenting our best brand ambassadors so their reach extends further. For CX leaders, that reframes the entire AI backlog. eu1.hubs.ly/H0zvN9r0

Gartner predicts that by 2028, 70% of enterprises will abandon agentic AI built by vendor forward-deployed engineering (FDE), trapped by soaring costs and unable to evolve it on their own If vendor engineers build your AI, who actually owns the intelligence? See why self-learning agents beat billable hours in our latest white paper: eu1.hubs.ly/H0zvNYG0

We’re excited to be attending Service Summit in Düsseldorf on 4–5 November! 🚀 Has your contact center AI plateaued? Static models relying on manual retraining are holding back enterprise CX. Join our presentation, "How Agentic Self-Learning Is Transforming Customer Experiences": 🗓️ Thursday, 5 Nov | 2:00 PM 📍 Matterhorn Stage Learn how self-improving Voice AI eliminates PS overhead, deploys in days via non-technical teams, and satisfies compliance with full auditability. We’re looking forward to connecting in person in Düsseldorf! eu1.hubs.ly/H0zq-kK0 #ServiceSummit #CustomerExperience #ContactCenter #AgenticAI #Omilia

Customers no longer separate a "good" experience from a "digital" one. Whether it's phone, chat, or a live agent, they expect the same accuracy and follow-through. Our CRO Nick Delis unpacks that balance at CCW Digital's seminar series: Total Experience: Modernized Balance of Human and Digital Transactions. He covers agentic AI resolving complex requests end to end, self-learning AI building its own next agent under human approval, and why cost, not accuracy, derails most AI programs at scale. Watch the seminar → eu1.hubs.ly/H0zn_YK0 #CustomerExperience #Omilia #AgenticAI #CCWDigital

We’re excited to be attending Service Summit in Düsseldorf on 4–5 November! 🚀 Has your contact center AI plateaued? Static models relying on manual retraining are holding back enterprise CX. Join our presentation, "How Agentic Self-Learning Is Transforming Customer Experiences": 🗓️ Thursday, 5 Nov | 2:00 PM 📍 Matterhorn Stage Learn how self-improving Voice AI eliminates PS overhead, deploys in days via non-technical teams, and satisfies compliance with full auditability. We’re looking forward to connecting in person in Düsseldorf! eu1.hubs.ly/H0zkm8_0 #ServiceSummit #CustomerExperience #ContactCenter #AgenticAI #Omilia

Healthcare spends billions on digital front doors. The phone, the channel patients actually use, still gets treated as overhead. Every call that ends without being analysed is patient intelligence lost. Claudio Rodrigues on why voice is healthcare's most underused data asset: eu1.hubs.ly/H0z8rz10 #HealthcareAI #VoiceAI #PatientExperience #ContactCenter #HealthcareInnovation #ConversationalAI #DigitalHealth

"If customer experience is important to your organization, Omilia is a great place to start! The Omilia team is eager to ensure our application is capturing the best possible customer experience." Senior Director of Operations, Banking. 5/5 on Gartner Peer Insights. eu1.hubs.ly/H0z7-7k0 #CustomerExperience #Banking #ContactCenter #CX #AgenticAI#GartnerPeerInsights

We're at Gartner® IT Symposium/Xpo™, Orlando (Oct 19–22). Booth 1104: stop sending every problem to the most expensive model. Deterministic AI where certainty matters: auth, transactions, compliance. Agentic AI where reasoning creates value. Not a black box. Find us at 1104. GARTNER and IT/Symposium/Xpo are trademarks of Gartner, Inc. and/or its affiliates. eu1.hubs.ly/H0z6xdL0 #GartnerSYM #AgenticAI #CustomerExperience #EnterpriseAI #Omilia

Personal agents are already calling your contact center. Detect first, then decide. A legitimate agent fails a liveness check by design, so liveness can’t be your only gate. Know-Your-Customer is now Know-Their-Agent. Claudio Rodrigues on how: eu1.hubs.ly/H0z62VN0 #ContactCenter #ConversationalAI #CustomerExperience #Omilia #Security

Enterprise GenAI offers an instant gratification that creates a dangerous illusion for CX leaders. Making AI work in a lab takes 5 minutes. Scaling that same solution to millions of live customer calls per day? That’s where the real problems start. In this episode of Straight Talk, Omilia CEO & Co-Founder Dimitris Vassos breaks down why building in-house AI for CX is far harder than enterprises expect. Watch the full video 👇 youtube.com/watch?v=AzN4Tg8j…

We’re excited to be attending Service Summit in Düsseldorf on 4–5 November! 🚀 Has your contact center AI plateaued? Static models relying on manual retraining are holding back enterprise CX. Join our presentation, "How Agentic Self-Learning Is Transforming Customer Experiences": 🗓️ Thursday, 5 Nov | 2:00 PM 📍 Matterhorn Stage Learn how self-improving Voice AI eliminates PS overhead, deploys in days via non-technical teams, and satisfies compliance with full auditability. We’re looking forward to connecting in person in Düsseldorf! eu1.hubs.ly/H0z0JCJ0 #ServiceSummit #CustomerExperience #ContactCenter #AgenticAI #Omilia

We're at Gartner® IT Symposium/Xpo™, Orlando (Oct 19–22). Booth 1104: stop sending every problem to the most expensive model. Deterministic AI where certainty matters: auth, transactions, compliance. Agentic AI where reasoning creates value. Not a black box. Find us at 1104. GARTNER and IT/Symposium/Xpo are trademarks of Gartner, Inc. and/or its affiliates. omilia.com/event/in-person/s…

Most AI in a contact centre is frozen the day it goes live. Ours is designed to keep getting better, on its own, from every conversation it has. Our CRO Nick Delis in @CMPUpdates on self-improving service. customercontactweekdigital.c… #ContactCenter #CustomerExperience #AgenticAI #SelfService #CX

"Every additional meeting or approval should add something material. If it doesn't, it's just giving competitors more time to move." Omilia CMO Ryan Kam on why consensus can become a substitute for actually deciding: cmothinks.com/interviews/con…

Customers expect the same accuracy whether they’re on the phone or in a chat—a true "Total Experience." On Oct 8 at 11 AM, join Omilia’s Henry Pezzo for "Total Experience: Modernized Balance of Human and Digital Transactions" at #CCWNashville. We’ll dive into real deployments across banking, healthcare & more to cover agentic AI, self-learning workflows, and how to avoid the hidden costs of scaling AI. eu1.hubs.ly/H0yKfcN0 #CCWNashville #ContactCenter #CustomerExperience #CustomerService #Omilia #AgentExperience

Most enterprises already invested in contact centre AI. Automation still plateaued — the architecture was the problem, not the implementation. At Engage Customer Summit (7-8 October), Lloyd Buxton, VP Sales Northern Europe, shows what self-learning agentic AI looks like: agents that improve themselves, with full visibility into every decision. See you in London. 🇬🇧 eu1.hubs.ly/H0yJVgM0 #AgenticAI #ContactCentre #CustomerExperience #VoiceAI #EngageCustomerSummit

We're at Gartner® IT Symposium/Xpo™, Orlando (Oct 19–22). Booth 1104: stop sending every problem to the most expensive model. Deterministic AI where certainty matters: auth, transactions, compliance. Agentic AI where reasoning creates value. Not a black box. Find us at 1104. eu1.hubs.ly/H0yHMKq0 GARTNER and IT/Symposium/Xpo are trademarks of Gartner, Inc. and/or its affiliates. #GartnerSYM #AgenticAI #CustomerExperience #EnterpriseAI #Omilia

APAC leaders don't need another vendor pitching what AI could do. They need proof of what it does live, at scale, under scrutiny. Welcome David Stone, Omilia's new Head of APAC, 20+ years building CX/AI go-to-market at Salesforce, Telstra & Concentrix. omilia.com/resources/news/om… #ConversationalAI #ContactCenter #AgenticAI #CX #EnterpriseAI

That’s a wrap on #CXFS2026! 🚀 Thanks to everyone who joined Omilia’s Sales Director, Henry Pezzo, for his session: "The Self-Learning CX Platform: Proof Over Promises." Henry shared how financial institutions can move past demo hype to achieve real ROI with auditable, deterministic Agentic AI and self-learning capabilities that safely break past containment limits. See you next time! 💡 #CXFS2026 #AgenticAI #CustomerExperience #Omilia #ConversationalAI #FinancialServices #ContactCenterAI

Typing got cheap. Judgment didn't. Our CTO, Marios Fakiolas, on why "not my cup of tea" is the most expensive sentence in engineering and why CIOs built this ceiling themselves. Now on eu1.hubs.ly/H0yz5l20: eu1.hubs.ly/H0yz5nB0