Florianópolis, Brazil
Joined May 2009
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Got this LG fridge directly from LG web store back in early November 2025, been broken (not cooling nor freezing) since 17 November 2025.
@LGdobrasil @LGE_Global could you please do something about as it’s been sitting here 61 days already!
Or you are going to continue 💩 on us?
@LGdobrasil @LGE_Global
75 DAYS with a broken LG fridge (defective inverter compressor), and you still haven't fixed or refunded it. We spent most of this time with my wife pregnant in the house – now our baby is born, and your "trash" product (with 10-year compressor warranty and 1-year general warranty) is just occupying precious space in our apartment.
This isn't "luxury" or "art" like your marketing claims – it's a nightmare. Exceeded Brazilian CDC 30-day repair deadline by 45 days. I demand IMMEDIATELY:
- Removal of the defective fridge from our home;
- FULL REFUND of the purchase price, corrected with interest;
- Reimbursement for the Brastemp we bought out of necessity;
- Moral damages for the hassle, especially with a newborn.
Procon hearing (March 2026) and lawsuit ongoing with all evidence of bad faith (unilateral OS closure, false Procon info, generic replies).
64 days with a broken LG fridge and zero real solution. @LGdobrasil responds yet again with a generic scripted comment, addressing NOTHING specific.
You have ALL my contact details (phone, email, address) in your records and the unilaterally closed OS RNN260105040609. Instead of automated generic responses on X, contact me DIRECTLY to resolve this properly and urgently.
Or is this your 365 days limited warranty on the product, and 10 year warranty on inverter compressor?
66 days with a broken LG fridge. @LGdobrasil @LGE_Global Another distortion: you unilaterally closed OS RNN260105040609 and now claim it was because I "did not wish to continue service". FALSE!
I rejected more USELESS technical visits (proven ineffective by history) and demanded the LEGAL solution: full refund, as OVER 66 DAYS have passed without repair (CDC max 30 days – art. 18).
I don't want a "new OS" – I want:
- IMMEDIATE REFUND of the amount paid online;
- Removal of the broken fridge from my apartment;
- Reimbursement + moral damages (pregnant wife without refrigeration for months).
Stop stalling! #LG #DefectiveLG
63 days with broken LG fridge (bought in November, 10 years compressor warranty) @LGdobrasil doesn’t care at all that we have a baby to be born soon. Same as @LGE_Global
62 days with broken LG fridge
@LGE_Global @LGdobrasil
You unilaterally CLOSED OS RNN260105040609 with NO repair, no prior contact, and the fridge STILL BROKEN. 62 days without solution – TWICE the legal 30-day limit under Brazilian CDC.
Pure bad faith: pretending to “resolve” while the useless product takes up space in my home and my pregnant wife has no proper refrigeration.
I demand IMMEDIATELY:
- Removal of the defective appliance from my property;
- Full refund + reimbursement + moral damages.
Procon hearing (March 2026) and lawsuit continue with this new proof of neglect. How much longer will you stall? #LG #DefectiveLG #BadFaith
LG vende geladeiras com compressor inverter DEFECTUOSO e NÃO LIGA para grávida sem refrigeração há meses! Enrolação total, respostas genéricas com 24h de atraso e jurídico já dizendo que 'não vai resolver @LGdobrasil @LGE_Global
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Atualização 15/01/2026: após minha mensagem DETALHADA de 13/01 à @LGdobrasil (cronologia, esposa grávida, geladeira nova comprada, exigências claras), eles respondem... a MESMA mensagem genérica de semanas atrás! Ignoram tudo, repetem "nova visita técnica" e "desconsiderar notificação". Descaso total há mais de 2 meses sem refrigeração funcional (compressor inverter defeituoso crônico). Procon (audiência março/2026), ação judicial e provas de má-fé (inclusive mentira dos advogados sobre estorno) seguem firmes.
Atualização bomba: advogados da LG mentiram pro Procon dizendo que fizeram estorno em 04/12/2025 (nunca aconteceu!). Agora me mandam mensagem pra “desconsiderar” a notificação porque “informações divergentes” e “não há acordo pelo nosso jurídico”. Tentaram enganar o Procon e agora querem que eu ignore! Má-fé total com grávida sem geladeira há meses.
@LGdobrasil Vocês IGNORARAM completamente minha mensagem detalhada de 13/01 com cronologia completa, gravidez da esposa, compra de nova geladeira (Brastemp) e exigências legais (restituição + ressarcimento + danos morais). Repetir o MESMO script genérico não resolve nada. Má-fé continua. Processo no Procon (audiência marcada para março/2026) e ação judicial seguem com todas as provas, inclusive a informação falsa prestada pelos seus advogados ao Procon sobre estorno que nunca ocorreu. Aguardo solução real, não enrolação.
@LGE_Global Is this how LG does business worldwide? Selling fridges with defective inverter compressors that fail prematurely, leaving a pregnant woman without proper refrigeration for MONTHS, and only sending generic responses after 24h delays? Pure neglect and bad faith!
@LGE_Global Your Brazilian lawyers LIED to (Consumer protection agency Procon) claiming refund was made on 04/12/2025 (it wasn't!), then told the consumer to "disregard" the official letter because "no agreement from our legal department". Defective fridge for months, pregnant woman affected, and now proven bad faith and lies to consumer protection agency. Is this LG's global standard? #LG
E o defeito é recorrente: compressor inverter falha prematuramente em milhares de geladeiras LG (procurem no Reclame Aqui: centenas de reclamações recentes só sobre isso). No exterior tem até ações coletivas. Alguém mais sofrendo com LG?
Última pérola: após 24h de demora, oferecem "nova visita técnica" e dizem pra eu "desconsiderar" a notificação do Procon porque "não há acordo a ser realizado pelo nosso jurídico". Tradução: o jurídico deles já decidiu que não vão resolver nada. Má-fé pura!
Histórico de descaso: técnico não aparece, recolhem a geladeira por semanas e devolvem "perfeita" sem reparo nenhum. Defeito volta imediato (falta de gás, freezer sem gelo). Abri Procon, ação judicial... e LG manda só respostas genéricas, com atraso calculado de 24h, ignorando completamente o caso.