#LiveChat and Real-Time Visitor Monitoring software for websites. Easy and efficient way to connect with your customers. #CustomerService #custexp
New York City
Joined November 2010
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Provide Support Live Chat retweeted
Check out this insightful infographic from @provide_support on the top three customer service trends to know for 2019 👇#customerservice #trends
g2.co/2Whikqv
Provide Support Live Chat retweeted
Episode 130 – Why Chat Should be Part of your Digital Support Program #custserv #CustExp #cctr ed.gr/patw
Provide Support Live Chat retweeted
Why Great Self-Service is Backed by Humans goo.gl/fb/ZSMhnZ #custserv
Provide Support Live Chat retweeted
It has always been my belief that if you manage a mistake/complaint well, you will not only restore confidence. You may even restore it to a higher level than if the problem hadn’t ever happened.
Provide Support Live Chat retweeted
“Peoplize” your business. People do business with people. Make it personal. Customers should want to do business with you because of you and your employees. Make your customers “feel at home.”
Provide Support Live Chat retweeted
Every company receives negative feedback at some stage during the lifespan of the business, it's how a company reacts to this feedback that makes the biggest difference ow.ly/jplf30j5O3T #CustServ #CallCentre
Provide Support Live Chat retweeted
Make A Great First Impression, It Matters A positive first impression is an important start to bit.ly/2FVZBbH #customerservice #CX
Provide Support Live Chat retweeted
Tailor service to your customers and not the other way around. Understand what channels they use, what timezones they're from and what level of support they need. If you don't accommodate your customers' needs, they'll just go find someone who will! #CustServ
Provide Support Live Chat retweeted
"What goes around, comes around!" That rule applies in customer care field as well. If you want your customers to be loyal, show them that you really care about their issues! #CustomerService #CustServ #CustExp
Provide Support Live Chat retweeted
Will #AI Take Humans out of Customer Service in The Near Future?
#custserv via @Provide_Support
providesupport.com/blog/will… via @MarshaCollier
Provide Support Live Chat retweeted
Engaged customers buy 90% more frequently, spend 60% more per transaction and are 5 times more likely to indicate it is the only brand they would purchase in the future. via @customerthink
Provide Support Live Chat retweeted
Be it multiple locations or numerous employees, the customer deserves a consistent customer service experience. Anything less is unacceptable. Give your customers confidence & they may reciprocate with repeat business.
Provide Support Live Chat retweeted
Heard any good social care stats lately? This episode is full of them! Take them with you to meetings! Add them to your case studies! ed.gr/idk0
Provide Support Live Chat retweeted
Hiring agents is more important than what meets the eye. You don't just hire them to solve tickets; you hire them to become an extension of your business. They won't come in contact with you, but they'll contact your reps. Hire wisely, your business image depends on it. #CustServ
Provide Support Live Chat retweeted
Upgrade Your Customer Support Rep to a Customer Support Professional buff.ly/2D6RJll #custserv #cctr
Provide Support Live Chat retweeted
“Peoplize” your business. People do business with people. Make it personal. Customers should want to do business with you because of you and your employees. Make your customers “feel at home.” ~@Hyken #custexp #CX #brandexperience
Provide Support Live Chat retweeted
When Saying 'Sorry' Is Not Enough
"A customer will always appreciate a little bit more thought in their conversations"
#custserv #CustomerService via @conversocial bit.ly/2ET6Ssl
Provide Support Live Chat retweeted
You may not be the owner, but you should care like you’re the owner. Not all owners or executives make great leaders, but the ones that are should be emulated. Watch how they take pride in how they deal with customers & employees. Then copy them. Act & care like you're the owner.