Peter Rad

Magic Quadrant for #CCaaS is out and it seems unoriginal, a copy of previous years (no year on the graphic, so it could be any year). There are 100's of CX vendors; Gartner only looks at 10! That isn't really vendor neutral, is it? RAD-INFO can assist in choose the right vendor

Viirtue Now Live in OpenAI’s Plugin Marketplace for ChatGPT and Codex -- this follows our discussion about the MCP connector here: channelplaybook.com/telecom/…

why is credit card interest 19% or more, but every single consolidation rate is just 5.99%??

Explaining funny by @ThisIsSethsBlog seths.blog/2026/10/explainin… (the last 4 tweets were Seth Godin quotes?

Human emotions require a viewer, not just a creator. The funny, the beauty, the elegance: they happen for someone, in their experience.

much of the rest of the human experience is often too layered and nuanced to be reduced to a simple formula. We need to notice enough and engage enough to get it. That’s what Heinlein was talking about when he coined the 60s term grok.

Corporate culture usually pushes people to avoid speaking up, to prize comfort over progress, and to support the status quo unless there’s an emergency.

One estimate is that the direct labor cost of time spent in meetings at a Fortune 500 company is over a quarter of a billion dollars a year. Per company.

Interruption Marketing still going strong 27 years after @ThisIsSethsBlog wrote Permission Marketing. I feel this way all the time. You interrupt me AND the ad is just awful?!

Man granted first-of-its-kind religious exemption against mandatory AI use at work — Humanist argues that offloading his thinking to LLMs violates his beliefs, Title VII accommodation protects employee tomshardware.com/tech-indust…

becuz @Doordash hasn't made enough freelancers angry and disappointed with their ability to make money with their platform, DD is buying @Instacart for $17B so freelancers have no decent platform anymore

Gateway Fiber has raised $333M through asset-backed securitization (ABS), backed by revenue from its fiber and fixed wireless networks. telecompetitor.com/gateway-f…

Week 2 List: 54 remote US jobs that actually post their pay, straight from company careers pages, sorted by field reddit.com/r/WFHJobs/comment…

On our podcast this week, we discuss Sales Management (youtube.com/watch?v=syUDCBGk…), if you want to hear stories of how awful management is follow: George Stern on Instagram: instagram.com/georgesternlea…

AT&T and Verizon aren't the only telcos turning off copper. Consolidated Communications aka Fidium applied to discontinue legacy voice services in portions of Illinois, Texas, Pennsylvania, Vermont, Maine and New Hampshire.

The FCC may be giving certain voice service providers another opportunity to complete their overdue Robocall Mitigation Database (RMD) recertifications. Now, carriers have until November 6 to correct their filings. mailchi.mp/c31098240e4f/hc0u…

Verizon Partner Solutions issued four October notices covering legacy 5ESS switches -- This is exactly the kind of operating info that CLECs, IXCs, & interconnecting carriers need, particularly when direct trunk arrangements and switch CLLIs are involved. #telcotalk

Ribbon Comms has introduced Call Trust Deepfake Detection, designed to analyze live audio streams through its session border controllers. mailchi.mp/170b6cb9c741/14ki…

Copper networks are more difficult to maintain than newer infrastructure, AT&T said. ATT cited copper theft, equipment failures and longer repair times as reasons for moving customers to newer technologies. That & union jobs are on copper plant. Wireless & fiber are NON-union