Ravi Gangadharam

Just got a call from @GM. The senior advisor says Battery is only covered for the first 12 months. Upon digging further she directed me to page 12 of limited warranty manual that points to keyless entry battery. She had a hard time relating to Motor Battery.

Thrilled about this announcement!

Good night all #custserv

A9 Irrespective of whether you are rebuilding your reputation or not, always aim to exceed customer's #custserv expectation.

A8 There is no guarantee but it is important core values of #custserv are visited and the org rallies behind its employees and customers

A7 No, it is an opportunity to reassess overall customer experience & #custserv. Branding is a child of that exercise

A6Not necessarily - it is more important 2 keep the holistic #custserv experience in context while potentially reversing one or more reasons

A5 Extremely important, as long as the right questions are asked and the feedback is tied backed to business strategy #custserv

A4 Does that mean the reputation was damaged? #custserv

A3Need for an apology is proportional to extent of (potential) damage. Its the sincerity of apology with sound action that matters #custserv

By the way tweeting after a long time - is #tweetdeck still the recommended tool #custserv ?

A2 Yes. Continued trust and a differentiating #custserv to serve and expand the brand is paramount.

Glad to be part of #custserv chat again! You folks are awesome!

A1 Inability to understand the customer expectations and a lack of #custserv as a business differentiator

Hi All! #custserv