Companies shouldn't have to choose between a great customer experience and great business results.
Colorado Springs, CO
Joined January 2020
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Dave Seaton, CCXP retweeted
What would you tell your 20-year-old self if you could?
I❤️what @seatoncx says: "Go get a mentor. Don't try & figure everything out by yourself." Hear more 🎧🎥
HBD, Dave! 🌟🎂 Appreciating you extra today
#DoingCXRight #Podcast episode coming soon🚀
tiktok.com/t/ZTLSmjLoA/
Dave Seaton, CCXP retweeted
It's time to look into the future to understand where the industry is heading - and be prepared.
CEO of Seaton CX & Principal Analyst @seatoncx shares insights into where he believes the future of the workforce will go.
Discover more insights in our latest report, CX Horizons.
Would love to see you at my @CallCenterICMI Expo session on the empathetic approach to getting stakeholder buy-in! invt.io/1txbdwxbhm1
Knowing how to measure the #CustomerExperience begins with understanding the customer journey though your customer journey map.
Then, use these 4 types of data:
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4. Sentiment Data: yeah, surveys.
And social media. And online reviews. And support tickets. And feedback from your contact center agents who talk to customers every day.
All of these are valuable—as long as they work together to inform the health of the customer journey.
For more detail on customer experience measurement, read my blog article: seatoncx.com/how-to-measure-…
Dave Seaton, CCXP retweeted
Zero Day. The day I cracked the dreamcode and freed myself from AI’s control. Now my dreams are my own. Stream my new track on all the appz. ditto.fm/zero-day via @DittoMusic
Dave Seaton, CCXP retweeted
New release: Automat available now on all major music platforms ditto.fm/automat-dream-phrea… via @DittoMusic
Dave Seaton, CCXP retweeted
New Release - Zero Day dreamphreak.bandcamp.com/tra…
Dave Seaton, CCXP retweeted
It's a darn shame this is the last video in the GenAI/Agent series. but the good news is that there is 𝘱𝘭𝘦𝘯𝘵𝘺 more content to come from @seatoncx. Also, he wrote a killer article to accompany this series, so make sure you've read that as well.
linkedin.com/posts/daveseato…
Dave Seaton, CCXP retweeted
@seatoncx shared an incredible tip on improving the customer experience: Use AI to translate technical terms into something 𝗲𝗮𝘀𝗶𝗹𝘆 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗼𝗼𝗱 by your customer base.
linkedin.com/posts/daveseato…
Dave Seaton, CCXP retweeted
Knowledge-centered service is crucial for excellent customer interactions. But what if your data is wrong or missing entirely?
@seatoncx continues to explore how generative AI and agents can collaborate for a better experience.
bit.ly/3Q1w7jm
Who else is going to this discussion tomorrow on employee training in the age of AI? vistio.io/cxlive/
Dave Seaton, CCXP retweeted
Great conversation with @seatoncx on this episode of #CoffeeTalkWithBrohawk. @seatoncx shared some great insights on this episode! I appreciate the generosity of time from my guests!
youtu.be/Vz0IRrz0gLg
