Sharad Thaper (@sharadthaper) profile picture
New York, NY
Joined April 2017
Photo by Sharad Thaper (@sharadthaper)Photo by Sharad Thaper (@sharadthaper)Photo by Sharad Thaper (@sharadthaper)Photo by Sharad Thaper (@sharadthaper)Photo by Sharad Thaper (@sharadthaper)Photo by Sharad Thaper (@sharadthaper)Photo by Sharad Thaper (@sharadthaper)Photo by Sharad Thaper (@sharadthaper)Photo by Sharad Thaper (@sharadthaper)
Sharad Thaper retweeted
Structuring your subscription offer the right way has a dramatic impact on how many first-time buyers opt in. To go from the average 20% to 35%+ take rate, optimize your product page as follows: 1. Default to subscriptions (don’t leave it to chance and have users actively opt into it) 2. Front-load the incentive (strong offer for the first order) 3. Show flexibility and remove risk from subscribing (show ability to skip, pause, cancel and any money back guarantee) 4. Improve choice architecture (multiple subscription options that anchor on the middle option) 5. Make value obvious (not just price) 6. Match customer behavior (match cadence to how customers actually use the product)
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Sharad Thaper retweeted
My best ads are the ones with the lowest frequency in the ad account and a ton of ad spend. Makes sense since this is a great indicator of an ad that is converting cold traffic very well.
Frequency is one of the most underestimated metrics in the Ads Manager That's it, that's the tweet.
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Sharad Thaper retweeted
A solid mini-VSL ad. 1. Strong unique mechanism tied to Native American rituals and backed by science 2. Opening could be a little stronger by promising a bigger payoff, but the ad works and has been scaling 3. Doesn't introduce the product until after 2 min in
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Sharad Thaper retweeted
Great article. A few related thoughts: 1. A higher AOV isn't always the best idea. As your AOV increases, the audience pool that is likely to buy at that given moment shrinks. Sometimes it's easier to scale at a lower AOV. 2. Many times, more ad impressions are needed to convert that smaller audience at the higher price point, leading to higher frequencies and higher CACs (which is also being driven by the higher CPMr). However, a higher CAC isn't always a bad thing (see point 3 below)... 3. Not only do CRO and media buying need to be tied together, but retention and LTV modeling also need to be a part of the same conversation. It's easy to declare a “winner” based on CAC/ROAS/conversion rate, but that can be misleading if you’re not looking at the downstream effects of the ads, landing pages, and offers. Sometimes, a landing page variant with a higher CAC can lead to a better 3-month/6-month LTV.
A brand told me they improved their offer structure, increased their first order AOV, shortened their payback period, sounds like a winner right? CAC went up with the higher offer, obvious right? CPMr started climbing, ok if payback was better right? But reach started to drop. Then their funnel started to dry up. New customer volume started to shrink. YoY growth was a distance memory. Read the full article to find out why →
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Sharad Thaper retweeted
Posted a 4+ hour long video on building advertorials with AI on YT. Link in bio.
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Sharad Thaper retweeted
Have seen landing page tests where a variant with worse CAC actually led to better LTV over time. Easy to declare a “winner” based on CAC/ROAS/conversion rate, but that can be misleading if you’re not looking downstream.
Few in CRO will be honest about this (but Harry is): A deeper promo is always going to win a split test. Margin & LTV-dilutive tactics are some of the only quick CRO wins that are brand-agnostic. CRO "quick wins" kill LTV. You need the judgement to avoid these tests entirely.
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Sharad Thaper retweeted
When we're analyzing subscription churn, we rely on a comprehensive framework to understand why customers are leaving and where the opportunities are to improve retention: 1. Overall churn trends We start by looking at total churn and blended churn rate over time. This helps us quickly spot volatility, seasonality, or recent changes that may have impacted retention. A flat average can hide a lot of swings underneath—so trend lines matter. 2. Cohort-based churn Next, we analyze churn by original order date and relative lifecycle milestones (Day 30, Day 60, etc.). This is where patterns emerge: Are customers dropping off early? → onboarding or expectation mismatch Are they churning later? → product fatigue or pricing sensitivity 3. Product-level churn Not all products behave the same. Breaking churn down by SKU often reveals: Hero products with strong retention Underperforming products dragging overall churn up This is usually where the fastest wins come from (bundling, swaps, or repositioning offers). 4. Churn rate over time by product We layer in time to see if specific products are trending worse (or better). This helps isolate: Inventory or fulfillment issues Changes in customer experience External factors (seasonality, promotions, etc.) 5. Subscription lifetime distribution Looking at average + median lifetime and the distribution curve gives us a reality check: Are we relying on a small group of long-term subscribers? Is there a sharp drop-off early in the lifecycle? This informs LTV assumptions and how aggressive we can be with acquisition. 6. Cancellation reasons (what's the reasoning behind their decision?) The qualitative data provides the story behind the raw data and allows us to improve customer service while optimizing the email and SMS flow messaging and timing. How we turn this into action: Once we identify the patterns, we map them to specific interventions: Early churn → onboarding flows, education, trial optimization Mid-cycle churn → replenishment timing, reminders, incentives Product-specific churn → swaps, bundles, or reformulation Late churn → loyalty, subscriptions perks, or pricing strategies
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This is a space that works well with strong direct response tactics. Several profitable brands in the multiple 8 figure range are selling similar products with the following strategy: 1. Mini-VSL ads 2. Advertorials 3. Custom checkouts with volume discounts and upsells 4. Aggressive email strategy to promote subscriptions
Always good to see brands use restructuring to live on. Grab Green, filed for Ch 11 protection in June, just got bought by Grove Collaborative and founders staying on as advisors. Grab Green was doing ~$20m in revenue, 10% of Grove at $200m.
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Funny how copywriting has become one of the least important elements of my businesses. Putting comprehensive frameworks into place has made generating angles and writing copy very systematized. What's become more important is creating a cohesive ecosystem of tech integrations and proper monthly planning: 1. Retention 2. Subscriptions 3. Data analytics 4. Financial forecasting And much more. Yes, copy is still important, but the system and building leverage is a much bigger needle mover of course.
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80% gross margins + $100+ AOV with consumable products and 2 to 3 hero SKUs makes scaling a lot easier.
New D2C founders don't realize just how high their gross margin and AOV need to be for things to scale.
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Sharad Thaper retweeted
I truly believe you can build a nine-figure DTC business with less than 10 full-time employees. Low OPEX is underrated. Hire agencies for: - Retention (email+sms) - Dev/CRO - Customer Service Hire freelancers for: - Design - Video Editing Ideally use 3PLs for FBA/fulfillment.
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Sharad Thaper retweeted
The majority of the mis-information in the DTC space is because of misaligned incentives from agency owners, info sellers & the brands they service Remember it is an agencies objective to make as much money as possible from brands with the least amount of work possible It is an info sellers objective to convince you that their specific strategies are right and everything you are currently doing or that is mainstream is wrong When you start running everything you see on DTC Twitter (and who it’s coming from) through this filter everything makes a lot more sense An agency isn’t going to promote something that’s going to require more manual work on their part. More hours for them, less margin An info seller isn’t going to concede their position when a new and better way of doing things comes around. They’re already invested too deep into convincing their way is the best and things would crumble if they had to pivot I honestly believe for the most part brand owners should just listen to other brand owners. Very rarely you see brand owners arguing over creative testing or cost caps with each other etc. They don’t really give a shit, they just wanna do whatever works. On the other hand you see agencies ready to die to defend their philosophies It’s no wonder so many brand owners are confused. The majority of the info they are being fed doesn’t serve them There are exceptions of course, there are some agencies & info sellers out there really just trying to be successful by making their clients as much money as possible, but it’s honesty rare.
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Harsh truth: Brands that don’t give discounts and run sales are leaving significant money on the table. 99% of the time you don’t have a “brand” or reputation to protect. Instead, create offers that protect your margins and support customer retention.
I haven't run into a DTC brand that is better off running NO sales/discounts... I haven't even met someone that has run/scaled multiple brands successfully that won't discount. People that think they are better off running no discount are leaving an incredible amount of money on the table and losing the ability to control sell through in their product line tactically to free up dollars needed to grow their business faster. If you have something "premium", you can do things like free gifts/upgrades...but it's totally insane not to run *something*.
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Sharad Thaper retweeted
Great advice for any brands below or around $100k/month. Biggest mistake I've seen is brands let their OpEx get out of control. Have to be lean and scrappy to succeed.
Replying to @UgcSam
Ads - hire freelance creative strategist / video editor / graphic designer hybrid. Plenty of good ones on Upwork for $30-$40 per hour. They can handle the entire creative process Email - hire freelancer from Upwork Media buying - do yourself Pack / ship - use a 3pl Cs - hire agent from Philippines for $3-$4 per hour This is literally the play
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Sharad Thaper retweeted
This is something many people don’t understand. Meta ads are all about stability at volume. And the best ads are the ones you can spend the most on. They don’t necessarily have the best ROAS or CPAs. But they can scale.
"Facebook keeps spending on an ad that has a higher CPA than other Ads in my account, so I paused that ad." I hear this all the time, and it breaks my heart. If your ads are good your highest spending ad will almost never be the ad that has the highest ROAS or lowest CPA. Why? Because Facebook uses it to convert cold traffic. Cold traffic conversions are the most expensive so they will always be more expensive than the other conversions in your account. So when you decide to surgically pause the top ad because it has a higher CPA, you are effectively forcing Facebook to try and perform at the same level of adspend with the same CPA without your best cold traffic ad. It didn't turn out well? I know. Stop doing it. Measure success at the adset level, not the individual ad level.
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Sharad Thaper retweeted
These ads are just gimmicks and shared by marketers who don't understand how to scale ads on cold traffic. Before creating any ad or following any trend, ask yourself the following question: Will the ad I'm creating effectively persuade someone who has never heard of my business before to take immediate action and purchase? Ads for which you can answer with "yes" are the ones that have the highest probability of success.
Here's a list of ad formats that marketers love, but I'm yet to see perform in ad accounts: - Apple notes - Google search - iMessage chats - Memes - Airdrops/incoming phone call - 3 reasons why you shouldn't buy - Any TikTok trend - Anything with clever Linkedin porn copy Honourable mentions go to skits, street interviews and 90% of the Oats Overnight style organic ads.
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Skill issue really. Those who say statics work better just don’t have the copywriting, video editing, etc. needed to make short-form or long-form video work.
In my experience, there are 2 things that contribute to winning video ads on Meta: 1. The script - can it hang with the best organic content w/r/t entertainment value 2. The delivery - is the rizz level appropriate? does the creator have the "x factor" (rizz)?
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Ecom brands that have the highest rate of success with Meta ads have several characteristics in common. Here are six of the most important ones: 1. High margins (70%+ gross margins) 2. $100+ AOV 3. LTV/CAC is at least 4x 4. Consumable products 5. Returning customer rate is at least 20% 6. For subscriptions, one month retention is 85% and six-month retention is at least 50%
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As a business owner, you should never pay a percentage of revenue to your email marketing agency.
Don’t tell the email agencies charging % of revenue on a 7 day window this
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This is what I call the "local maximum" problem. By testing only similar variations of what has worked in the past, you'll have a tough time moving beyond the natural cap set by the initial winning asset and the target audience. The only way to counteract this is by testing a wide range of content types (video, statics, etc.) and angles. Don't be fooled by the local maximum created by the winning asset and limit your reach by only testing variations of what worked in the past.
Replying to @DylanAnder
An account run on only one asset type will reach one sub set of people that engage most with this type of content. Is that a bad thing? Not in short term, but in long term it may be tough to grow net new rolling reach.
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