Sourabh

@AxisBank @AxisBankSupport but as usual, they were “busy.” Mohit said I would receive a callback from someone named Puneet after reviewing my case. Shockingly, he informed me that my previous calls were not even logged in your system, and he had no knowledge of my earlier

@AxisBank @AxisBankSupport lack of accountability. You can verify the details of my relationship with the bank by checking my name and customer profile. called again recently and spoke with an employee named Mohit (Employee ID: 443265). I requested to speak with a supervisor,

@AxisBank @AxisBankSupport Meanwhile, additional charges have started accruing on the unpaid amount, which is unacceptable. Despite having at least five priority accounts with Axis Bank, I am now left with no choice but to close all my accounts due to the sheer negligence and

@AxisBank @AxisBankSupport A representative informed me that she would escalate the issue, speak to the person previously handling my case, and arrange a callback from a supervisor. I was promised a resolution, but to date, I have not received any follow-up call.

be resolved within 5 working days and was specifically advised not to pay the annual fee until then. Accordingly, I cleared all dues except the annual fee. However, I never received any communication or resolution. On 21st May, I called customer support again to check the status.

All emails coming from their official email.