not your mother's #ccaas AI-powered contact center that actually delivers ROI | Human-first CX for enterprise leaders | real receipts @ https://nitter.cf/t.co/C43n8zZPaN
San Francisco, CA
Joined February 2017
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We didn't build AXO to just add AI to your contact center, no no, we built it to give the contact center back to the people who run it.
Because the person on the headset was never what cost you money. It was the ten logins behind them.
So pull up your invoice, count the logos & watch the 3 minute video below.
The tell us what one comes off the stack first now that you know about #AXO!
#KeepTheHumansCutTheSoftware
Jettie's scariest Halloween costume this year? Every tab an agent has open at once... *shudders* 👻
Manual reporting, QM, WFM, ticketing and case management. He tried it on, screamed at his own reflection, and shook it right off.
Keep the humans, cut the software & HAPPY HALLOWEEN FROM UJET! 🎃
Partner Frights, 3 of 3, with @wearelaivly!!!
Laivly pairs its AI agent technology with UJET to bring intelligent, automated support directly into the agent workflow. For help that shows up while the customer is still on the line (not in a report next week.!!)
That's what we call a MONSTER partnership!
Every AI keynote this year has the same plot twist, where the agents get fired and somehow the software bill gets bigger.
We wrote a different ending: Keep the humans. Cut the software.
ujet.cx/axo
scariest costume in the contact center? the person who builds the schedule 📅🎃 jettie x call design · partner frights 2/3 #halloween #contactcenter #wfm
CX Halloween costumes, ranked:
❌ nine tabs, one customer
❌ another AI add-on
✅ an avocado
We asked Jettie what he's going as for Halloween and he made the whole costume himself 🥑
He went as Avocado55, our UK partner who audited 36 contact centre AI platforms and picked UJET. The kaboom is for your outdated workflows.
Partner Frights 1/3. Guess who's next 👇
Filling out a form to see a demo of a product that promises to reduce customer friction is a *choice* a lot of vendors are still making.
We put the actual product on a page. Click through it at 11pm in your pajamas if you want, we will never know.
See the platform but skip the pitch.
💙, UJET
ujet.cx/interactive-demos?cl…
CX Day is Tue Oct 6: free short talks from contact center people, in Nashville or online. Every ticket is an entry to win $500 toward an experience of your choosing, drawn live.
cxaccelerator.com/event-deta…
Your AI transferred the call but the context stayed behind. So you paid for the bot and the agent. 🫠
“We’re not just selling coffee.” -Beth Reedy, Sr. Strategy of CX Strategy and Technology at #blackriflecoffee
What her team is really handling-and how she trains them for it-is the what YOUR CX playbook might be missing ..
“I don’t feel like it’s fair to ask my agents to hold space for anything my customers can throw at them if I don’t hold that same space for them.”
Six years in, Beth still takes escalations herself.
“I like to have that time with the customer.”
She hasn’t outsourced the part of the job that tells her the truth.