Vicci Anderson

"Corporate amnesia" or "institutional forgetting" – where organisations lose valuable knowledge, experience & insights over time (& reinvent approaches whilst not considering existing expertise &/or not making the time to learn from what happened previously). It is a significant contributor to productivity/performance shortfalls. In my field of change & improvement, we have 40+ years of NHS improvement experience, yet when we start new programmes, how often do we reflect on what we know already? If we don't consider why we failed previously, we're more likely to fail this time too. We are not talking about intentional "unlearning" but about organisational memory loss &/or failure to capture learning. In our pursuit of the new, we risk discarding the very knowledge we need to retain. Organisational memory isn’t just about preserving the past; it’s about arming ourselves with the insights needed to make smarter decisions, avoid repeating mistakes & foster innovation: paulitaylor.com/2024/05/31/i…. By @PaulIanTaylor

Building a sense of belonging is an act of leadership. It creates the conditions for people around us to feel supported & valued & to thrive. Even small moments of connection or reflection can have a big impact on people's sense of belonging. @GeoffCohen, author of "Belonging: The Science of Creating Connection and Bridging Divides", suggests seven ways to build belonging for ourselves & others: 1) Reach out: small actions matter. 2) Don’t underestimate the benefits of connection: even little connections energise us. 3) Don’t be so quick to judge others: we tend to over-blame people (personality/ability/virtues) & under-blame situations & context. 4) Be welcoming at the beginning: we can improve retention by helping new people evoke their best self during the induction process, rather than trying to “break them in.” 5) Give wise criticism: give feedback in a way that helps people learn but isn’t threatening or undermining to their sense of belonging. 6) Share stories of adversity: stories of people who have gone before us help us to see our shared humanity. 7) Listen to other people’s perspectives: ask them questions about what’s standing in the way of their belonging & how we can help. greatergood.berkeley.edu/art…. I've paired this with my favourite graphic about (not) belonging that came via @mme_hopkins