Hey 👋! We’re the OFFICIAL care team for @Visible and are always here to help. Open 24 hours, 7 days a week.
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Joined October 2017
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@hairolma Thank you for the screenshot you sent. I am sorry to hear that you are having issues with your Visible account login. ~DR
We’re aware of an outage affecting some customers traveling internationally with Global Pass. Our teams are actively working with our roaming provider to resolve the issue.
We are aware of an outage preventing members from connecting to an agent via chat. We are working toward a resolution and will post updates in this thread.
Hi there. Our service has been restored. If you’re still experiencing any issues, please try power cycling your device. Still not working? Reach out to us via chat at visible.com
We’re aware of an outage impacting voice calls, text messages and data. We are working to resolve it immediately. If you are experiencing issues with service please power cycle your phone, as this resolves most issues.
We recently launched new price plans on an upgraded network, and although most customers have been able to activate quickly and easily, some of you are experiencing issues that do not meet your expectations - or ours. We’re sorry. We are working 24/7 to make it right. (1/3)
We’ve included self-service troubleshooting steps on our website and app, but if those do not resolve your issue or you need additional support, please chat with us and we will address your concern. (2/3)
Switching from physical SIM to eSIM? Check out this article for a step by step guide: visible.com/help/pSIM-to-eSI…
If you're still having issues after following these steps, send us a DM and we'll be happy to help!
@johnnycvu Hey there, friend! Thank you for reaching out to Visible! Thank you for the screenshot! This means your number is transferred back to us! Congratulations, hope the process was smooth as possible! *PRR nitter.cf/messages/compose?recip…
"How do I use my promo code?"
Promo codes should be applied at the 'cart' step during checkout. There will be a box labeled 'Promo/Referral Code' where you can add your code. Once you do that, you're all set! And as always, if you need any help, just send us a DM💙
Not a Visible member yet? Here's one more reason you should join: our community.
Check out our Visible Community forum, where you can chat with other Visible members, ask and answer questions, and give feedback!
Join us today!
community.visible.com/
Got questions about @Visible? Need some help with your account? We've got you covered! Send us a DM to get support for anything you might need 💙
We’re experiencing some technical difficulties, and you may not be able to make certain updates or changes to your account.
Here for the $200 gift card promo? Don’t worry, we’ve got you. Keep an eye on this thread for additional updates.
Visible Care retweeted
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Visible Care retweeted
Remember that free trial you started, forgot about, and got charged for? That’s not Visible’s style, so we made our free trial different. 15 days of the real deal, with a number we give you. No commitment or credit card needed… What are you waiting for? Try Visible now!