1033 - National Highway Helpline

In reference to the recent media reports regarding #FASTag refunds, NHAI would like to clarify that while refunds were processed for nearly 18 lakh FASTag users due to a technical system error, these instances constitute only a minuscule fraction—around 0.03%—of the total 464 crore FASTag transactions recorded during the year. This highlights the overall scale, reliability, and robustness of the FASTag ecosystem. All affected National Highway users were promptly refunded, and NHAI has already implemented corrective measures. Further steps are underway to strengthen automation and system safeguards, ensuring an even more seamless, accurate, and user-friendly tolling experience for National Highway users across the country. #NHAI #BuildingANation