Aviva UK

Morning Thanks for taking the time to share your feedback. It's disappointing to hear you've had difficulty getting a response & that this has left you feeling frustrated. 1/2

Morning Dan, we're sorry to hear you're unhappy with the renewal price. Premiums can change at renewal based on a range of factors, including changes in risk, claims costs & individual circumstances, but we appreciate that an increase of this size would be concerning. 1/2

Morning Teresa, We haven't had any reports of any issues with the portal. Our MyAviva Online Support Team can help with getting this sorted. They're available Monday - Friday 8am until 6pm via Live Chat 1/2

We're disappointed to hear that you felt our service fell short of expectations and that your interaction left you feeling dismissed. We understand your frustration, particularly as you were ready to renew your policy. 1/2

Hi, we're sorry to hear about the frustration this has caused. When you've told us you've arranged cover elsewhere & won't be renewing, we can understand why receiving further texts & a letter would be upsetting. 1/2

We understand you're unhappy with both the communication you've received & the outcome of your complaint. You're entitled to share your experience and feedback. 1/2

We appreciate your point Mark. Our request isn't about preventing feedback being shared, it's to help protect personal information on a public forum. While colleagues may include their name in correspondence, 1/2

Morning Mark, We're disappointed to hear about your experience and appreciate how frustrating delays to a pension transfer can be, especially when you feel your concerns haven't been fully discussed. 1/2

We understand how frustrating it can be when you feel your needs & circumstances haven't been fully considered, particularly where reasonable adjustments & customer support are concerned. We take feedback like this seriously and would like to look into your concerns further. 1/2 nitter.cf/messages/compose?recip…

We an appreciate your frustration, our underwriting criteria may differ to M&S, we do offer our best price in the first instance based on the details you've entered, if you could DM us with your full name, D.O.B & quote ref 1/2

Morning Thomas, Thanks for the feedback. We use subject lines like "Action Required" to encourage customers to check important account communications, including documents such as annual statements. 1/2

Thanks for sharing your concerns, we understand this is an important topic. We want to reassure you that any fees or changes are carefully considered supporting the ongoing management of customers’ pensions & we aim to be transparent about how these work.1/2

These checks aren’t really “red flags” about you personally. Insurers often ask for documents like a V5 or utility bill to verify identity, address, and vehicle ownership as part of fraud prevention and compliance checks 1/2

Thanks for getting in touch - we’re really sorry to hear how frustrating your experience has been. You should always be able to reach us & get the help you need. It’s disappointing to hear you struggled to get through & that your call wasn’t handled properly. 1/2

Hi DA, We’re sorry to hear you feel this way. We know how important it is for health insurance to be reliable when it’s needed most. Every claim is assessed against the terms of the policy, 1/2

Ah thank you so much for taking the time to share this David 💛. We're delighted to hear that Eugenio was able to support you through the airspace closure disruption and make sure you were fully reimbursed for your re‑route and the delays you faced. 1/2

Hi! We'll always do our best to provide the best premium we can for our customers. Though we'd love to be the cheapest each year, we understand this won't always be the case. If you have any specific queries, do pop us a private message 🤝 nitter.cf/messages/compose?recip…

We’re really sorry to hear you’ve had this experience, it sounds understandably upsetting, and we can see why you’d feel frustrated. Have you had the chance to speak with one of our team members about the valuation yet? They’ll be able to look into it in more detail for you. 1/2

(1/?) Thank you for loyalty and time with us Kevin, it's a shame to hear that we're not looking competitive for you, and that you feel that the MyDrive was a waste.

(1/2) It's disappointing to hear that you've had issues with this Lily, that's far from the situation that we'd ever want our customers to be in. We've tried to pop you a direct message, but it doesn't appear that this has gone through.