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Blue Ocean

@BlueOceanTweets

We know we play a key role in building loyalty for your brand & we recognize how essential it is to deliver truly comprehensive customer support across channels

 Halifax, Nova Scotia
BlueOcean.ca
Joined June 2009
  • Tweets7.7K
  • Following2.1K
  • Followers1.7K
2KMedia
Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)Photo by Blue Ocean (@BlueOceanTweets)
Here are the best #cctr articles of the week! Leader’s Guide to Call Center Retention by @COPC | A Comprehensive List of Resources for the Contact Center Sourcing Process by @blueoceantweets | How to Maximize ROI with Contact Center Software by @tcn customercontactcentral.com/e…
Image from Cust Contact Central (@Cust_Contact)
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This just in! This week’s best articles are up! The Advantage of Call Centers in the USA by @BrandCarePeople | Why Contact Center Quality Assurance Matters by @commbetterblog | Calculating Contact Center Outsourcing Costs by @blueoceantweets customercontactcentral.com/e…
Image from Cust Contact Central (@Cust_Contact)
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Blue Ocean retweeted
CX Update (@CXupdate) profile picture
CX Update@CXupdate6 Feb 2024
Take some time and read the best #cx articles of the week! This is our time for a CX Revolution! Part Three. by @billquiseng | How Do Chatbots Enhance CX? by @GetCyara | Top Customer Care Trends to Consider as You Plan for the New Year by @blueoceantweets customerexperienceupdate.com…
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Blue Ocean retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken4 Oct 2021
Happy National Customer Service Week! October 4-8 is dedicated to celebrating each individual who made our lives easier and better through these difficult times with their amazing customer service. Thank you! #customerserviceweek #NCSW #CSW21 #servicestars
Image from Shep Hyken (@Hyken)
Image from Shep Hyken (@Hyken)
Image from Shep Hyken (@Hyken)
Image from Shep Hyken (@Hyken)
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Blue Ocean retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken4 Oct 2021
Being nice doesn’t cost anything. Empowering employees does cost a little, as you have to train people what they can do and how far they can go, but the payoff is big. In the end, how much does it cost to give great customer service? Not that much!
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For a company like @BlueOceanTweets who have a variety of positions with different skills and requirements, the AIP program makes them more attractive to potential employees. Read more about Marcela, Akhil and Purv’s experience with Blue Ocean and AIP: bit.ly/3yUsGzz
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Blue Ocean retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken24 May 2021
This week's Top 5 Articles talks about customer appreciation and brand loyalty. With more consumers influenced by word-of-mouth, these two should be a priority for all businesses. hyken.com/customer-loyalty/5… #cx #customerappreciation #customerloyalty
Image from Shep Hyken (@Hyken)
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Blue Ocean retweeted
Lifesize (@Lifesize) profile picture
Lifesize@Lifesize24 Nov 2020
VP of Client Services at @BlueOceanTweets Susan Preiss says the three key pillars to successful remote agent training are preparation, expectations and engagement. Learn how to use these in your #contactcenter to boost efficiency among distributed agents: lfsz.vc/36Nwype
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Blue Ocean retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken28 May 2020
Replying to @BlueOceanTweets
There are plenty of changes in the contact center world. Many agents will continue to work from home - contact centers realize this was a viable option that can be made permanent. We've moved three to five years ahead in digital solutions. In short... We have made progress!
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Blue Ocean retweeted
CX Update (@CXupdate) profile picture
CX Update@CXupdate7 Mar 2020
Blue Ocean Wins 2020 Silver Stevie® Award by @blueoceantweets bit.ly/2TsGPC2 #CX #CustomerExperience
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Blue Ocean retweeted
CX Update (@CXupdate) profile picture
CX Update@CXupdate6 Feb 2020
For your #Culture reading list: How to Determine Cultural Alignment in Your Outsourced Contact Center by @blueoceantweets dlvr.it/RPWldf
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Blue Ocean retweeted
CX Update (@CXupdate) profile picture
CX Update@CXupdate29 Jan 2020
How to Determine Cultural Alignment in Your Outsourced Contact Center by @blueoceantweets dlvr.it/RNzmNh #CX #CustomerExperience
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Blue Ocean retweeted
CX Update (@CXupdate) profile picture
CX Update@CXupdate28 Jan 2020
Extra! Extra! Read all about it! Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success by @blueoceantweets dlvr.it/RNw3m9
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Blue Ocean retweeted
CX Update (@CXupdate) profile picture
CX Update@CXupdate8 Jan 2020
Unraveling the Tangled Vines of Omnichannel Customer Care by @blueoceantweets dlvr.it/RMgQlD #CX #CustomerExperience
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Blue Ocean retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken5 Jan 2020
Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more. The customer service “bar” is raised by great companies who teach us what good customer service should be.
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Hark the Herald Agents Sing: It’s Holiday Season in the Contact Center! by @blueoceantweets dlvr.it/RLWHcc #contactcenter #callcenter
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Our winners for the Coaching and Culture category are ... @CallCenterICMI @blueoceantweets @GCSagents
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Blue Ocean retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken30 Nov 2019
Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best buff.ly/2qO2jOl via @BlueOceanTweets
Image from Shep Hyken (@Hyken)
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Blue Ocean retweeted
CX Update (@CXupdate) profile picture
CX Update@CXupdate21 Nov 2019
💭Imagine: You've just developed your #CX strategy and you're feeling good. 😄Then you wonder, "How do I measure CX?" 🤔 Check out this eBook from @BlueOceanTweets to get some insight! bit.ly/2qyvnbO
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Replying to @Cust_Contact @Ms_Harper_Reid @SerenovaShine @GCSagents @CarolLeaman @sharpentech @BlueOceanTweets @callsource @TransparentBPO @CallCenterICMI @twandeleijer @McGeeSmith @DialogTech @FredStaceyAInCX @kustomer @chandlersopko @VasiliTriant @interactionsco @Natterbox @Advantage_Call @Spearline_ @callcenter0101 @AlexWritesCopy @SamanthaMehra @HelpCrunchCom @heuners @MightyCall @paldesk @SquelchIO @giorginamarie @lbocklund @BrightPatternUS @MUcontact @dersh @delighted @EPICConnections @johnzimmerer @LiveChat @paulstockford @ObiWanKanogo
Thanks again to all our nominators and finalists! Vote now and stay tuned for the winners, whom we’ll reveal in the beginning of December. bit.ly/CCCAwards2019
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