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Dear 1xBet Team, One of the users registered through my referral deposited 50,000 USDT on your platform and played on your website. However, you have now blocked his account. He has submitted all the verification documents requested by your security team and has also successfully completed the video verification. Despite cooperating with every requirement, his account remains blocked. Your team keeps requesting additional documents repeatedly, without providing any clear explanation or final resolution. Is this how you treat Indian users when they win? Even after sending multiple emails, he has received no proper response from your team. He is now in such a difficult financial situation that he is not even asking for his winnings anymore. He has clearly requested that you return only his original deposit amount. If you are unable to pay his winnings, what is stopping you from refunding his own deposited money? Why are you continuing to hold his funds even after he has completed the verification process? You spend enormous amounts of money promoting your platform and attracting new users. But what is the point of all these promotions if you cannot provide proper support and fair treatment when users request their money? Are these promotions simply intended to attract deposits while users are left struggling to withdraw their funds? As someone who referred this user to your platform, I am extremely disappointed and concerned about how this situation is being handled. He has already suffered tremendous financial and emotional stress because of these delays. We are requesting a clear and immediate resolution: either unlock his account and process his legitimate withdrawal or provide a proper explanation and arrange the refund of his remaining original deposit. Please stop sending repeated document requests without explaining what is still required. We are not asking for special treatment. We are asking for fairness, transparency, and a proper response. Please confirm whether you are willing to return his deposit and provide a definite timeline for resolving this issue. We expect a serious response from your security and management teams. Regards, A Concerned Referral Partner @1xBet_in @1xBet_Eng @_1XBET_ASIA