Reign retweeted
BFCM is too important to gamble on checkout reliability.
You spend months preparing and thousands driving traffic. Every minute your checkout is down is revenue you can’t get back.
Make sure your checkout is ready for your biggest sales days
Reign retweeted
Two things can bring your biggest quarter to a halt:
An unreliable supplier.
Losing your payment processing.
You can spend months preparing your ads, offers, and funnels. But if your supplier can’t ship quickly or you can’t accept payments, your growth can unravel fast.
A supplier who handles your normal volume may struggle when orders triple. Shipping delays turn into support tickets, refund requests, and chargebacks—putting even more pressure on your processing.
Before you scale for Q4, ask yourself:
• Can our supplier handle our projected order volume?
• Are shipping times consistent, with reliable tracking?
• Do we have a backup supplier ready if fulfillment slows?
• Have our processing partners approved the volume we’re expecting?
• Are backup merchant accounts approved, tested, and ready?
• Can our checkout handle peak traffic?
• Are we monitoring refunds, chargebacks, and fraud as volume grows?
Fast shipping protects the customer experience, your margins, and your ability to keep processing payments.
Have these conversations before you increase spend. Test your backups before you need them. Give your team a clear plan for when something goes wrong.
Q4 can define your year. Make sure your suppliers and payment infrastructure can support the sales you’re working so hard to generate.
Reign retweeted
Black Friday is 38 days away… are you ready?
âś… Industries most reliable checkout built to handle traffic spikes
âś… Reliable payment processing with backup MIDs ready worst case scenario
âś… Ownership of your tokens so you can switch processors without losing recurring revenue
Dm me with any questions you may have
Keep revenue flowing with reign.com
Reign retweeted
Fun fact:
The PayPal “mafia” - people who worked closely with Elon Musk - all went on to launch multi-billion-dollar ventures like YouTube, Yelp, LinkedIn, and many, many others.
I always advise young people who want to drop out of college to start an ecom store to begin by learning the ropes of the business.
The reality of ecom - and any business, really - is that you need an exceptional level of work ethic.
You can’t have that if you’ve not worked a day in your life at a “real” job.
So go and start by learning the ropes of the business under a real 7- or 8-figure ecom operator.
You’ll rapidly increase your odds of success.
Reign retweeted
GrĂĽns went from launch to a $1.2 billion exit in just 32 months, selling nutritional gummies.
They:
- Launched in August 2023, sold to Unilever in April 2026
- Crossed $300M in annualised revenue in under two years
- 1M+ customers and 95,000+ 5-star reviews
Here’s a breakdown of how they succeeded:
Before GrĂĽns became mainstream, the industry standard was a chalky powder that tasted like grass that customers scooped into water every morning.
People bought it, felt virtuous for a while, and then stopped.
There was a huge adherence problem in the industry.
But brands have always treated this as a willpower problem on the customer's part.
GrĂĽns changed that entire customer experience.
Users describe it as a treat they look forward to, rather than a supplement they have to remember to take.
This helps run Grüns’ subscription model like a machine.
When a customer puts a product in the cart, it gives them two options:
- Subscribe and pay $23.51 for the product (delivered every 4 weeks)
- Buy one-time and pay $48.32
Customers pay double the price for not committing.
The one-off buyer gets a one-time discount of $5, making subscription the obvious value pick.
Now a bit about their strategy:
- GrĂĽns scaled to massive revenue on just one SKU.
- Instead of marketing the gummies as good for general health, they built messaging around six buyer avatars (such as gut, skin, brain fog, recovery).
- They drop limited-edition flavors. Surveys showed some first-time buyers ordered purely to try a seasonal one, and the strategy also pulls lapsed customers back.
Which brings us to their impressive revenue numbers:
By month 24, the DTC giant was already generating $25M every month in revenue and shipping four million gummies a day.
By April 2025, the brand was available nationwide across Walmart, Target, Sprouts, and Sam's Club, while DTC continued to bring in the majority of its revenue.
GrĂĽns is one of the best examples of how to disrupt an industry by understanding and then solving customer problems (instead of dismissing them).
Reign retweeted
An underrated piece of advice on hiring superstars:
Look for entrepreneurial spirit.
90% of the people we hire are former founders who have run offers and had agencies that, for whatever reason, didn't end up working out, but they had the hustle and industry knowledge to be successful with us.
Reign retweeted
Pro tip on making money in ecom:
Steal high-intent buyers from other brands.
Here’s how you do it:
Reign retweeted
Across a randomized sample of 3.6M rebill retries this year, the day of the week alone moves recovery from 8% to 17%.
Reign retweeted
Biggest mistakes ecom stores make at $200,000/month:
1. Hiring cheap talent
When you're a scrappy little store, the mindset is to hire cheaply to maintain margins. In the beginning, all you need are a few VAs.
But the same mindset stunts you as you try to scale up.
Keep hiring on price instead of talent quality, and it becomes a serious bottleneck on growth.
At $200,000/month, founders should be investing in learning how to hire instead of winging it.
It's a learnable skill.
2. Running high ad volume of low quality
Ecom gurus love saying that scaling means running more ads.
But if all you're doing is pushing more ads without paying attention to their quality, you're just scaling junk.
More ads only work when you do deep research and tie every single one back to a pain point or a reason people actually want the product.
Ten high-intent ads beat 50 thrown at the wall.
tl;dr: scaling past 200k takes smarter behind-the-scenes logistics.
What got you here won't get you to the next level.
Reign retweeted
I don’t know why more people don’t gamify their pop-ups.
We’ve been seeing merchants crush it with this over the wheel spinner.
Reign retweeted
Fastest way to get more people to subscribe to your product (as an ecom founder):
Stack the page in a way that subscribing becomes the choice.
A majority of ecom stores give people only two options: buy once or subscribe monthly.
This makes it a 50/50 choice.
But notice how one of the biggest ecom brands right now is doing it.
It gives visitors three options to pick from, two of which are subscriptions.
Meanwhile, the one-time purchase is at the bottom in small text and presented as the worst value option.
Picking this option would mean that customers will pay more and get less (product and freebies).
Subscribing, on the other hand, has real, tangible benefits, such as:
- Buying only once costs around 43% more per serving on both pages.
- The free welcome kit only comes with a subscription.
- The longer plan comes with a longer money-back guarantee (so committing to more actually means risking less).
Between the quarterly subscription and the worst value “buy-once” option, the monthly subscription feels like the safe middle ground.
Reign retweeted
One frozen account shouldn't sink your whole business. 🥶
Freezes and holds rarely give a warning. A volume spike or a bad chargeback week can put an account under review. If everything runs through that one account, your payouts stop while your ad bills keep coming.
Phoenix merchants don't have that single point of failure. Your volume runs across multiple merchant accounts with automatic routing, so when one account hits trouble, transactions shift and payouts keep landing.
đź’¸ Sell through anything.
Reign retweeted
We just rebuilt Decline Salvage from the ground up.
The new and improved Phoenix Decline Salvage now gives you full flexibility on: How, when, through which processor, and at what price every retry runs.
What's in it:
→ Unlimited retry attempts.
→ Custom hard decline codes. Flag codes that should cancel a sub instantly so retries don't burn against dead cards.
→ Processor and decline-reason rules. Build salvage logic tailored to how each processor responds.
→ Processor selection per attempt. Route each retry through whichever connection gives the best shot.
→ Flexible timing. Schedule attempts anywhere from minutes to days apart.
→ Static or stepped pricing. Hold the price or drop it a set percentage each attempt to win back price-sensitive customers.
→ Pause on exhaustion. When retries are spent, the sub holds instead of cancelling, so the customer is still recoverable later.
Every dollar pulled out of the decline bucket is a dollar that compounds in retention.
DM us for a walk-through of the rules engine.
Reign retweeted
Shop Pay + Phoenix. Live now. 🚀
Apple Pay. Google Pay. Now Shop Pay. Every wallet your customers want, one tap away, inside the highest-converting checkout for D2C brands.
We’re excited to help you make even more money!
Replying to @ReignEcom
@phxecom CEO Kevin Zhang on what separates brands that scale from those that stall:
- Operational discipline
- Support response times
- Fulfillment
- Chargeback rates
- Compliance
- Risk management
These all start to matter as you grow.
youtu.be/tejmrxe9THw
#eCommerce
Replying to @ReignEcom
@phxecom CEO Kevin Zhang on what separates operators who scale: strong fundamentals. Marketing, media buying, product positioning, and conversion optimization come first. Payments and checkout tech work best on a solid foundation. Watch the full talk. #eCommerce @MR_Compaytence
"I highly recommend your service to everyone." — Kevin Zhang, CEO of @phxecom, on the @Compaytence Podcast with @MR_Compaytence. If your marketing is elite but your ops need backup, we can help. compaytence.com
Reign retweeted
The shift in payments infrastructure is increasingly about specialisation layered on top of full-stack platforms, rather than standalone tools competing with them. Paymend and @phxecom' partnership is a clean example: dedicated recovery capability embedded where the revenue loss actually happens.
🗨️ Read more: buff.ly/nTdZppI
Reign retweeted
It's that time again; the most exclusive, high value event for D2C operators during #AffiliateWorld Budapest will be on July 9. Hosted by AdRevival, Commercive and Phoenix.
RSVP required, 7+fig/year minimum requirement.
Make sure to bring receipts, because no proof = no entry. Very limited capacity, so we're keeping the value high.
Don't bother showing up at the door without an approved RSVP.
Apply here: luma.com/jrmtchvg
@phxecom
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