Meg Coffey

Update: @united responded via DM but said they cannot do anything. Their only instruction was to reply to the team that already rejected my request twice. Based on the comments, seems like I should try a card chargeback or try emailing the CEO. Insane this is what is takes.

Public square, need your help. I never use this platform to call out companies, but my sense of justice (and $700) is on the line... A month ago, I was in Japan. I reached out to United to see if I could cancel my return flight and get credits for future travel. They said yes, and I made SURE to confirm (and screenshot!) those credits wouldn't be restricted bc I had a feeling @united might try to pull something like this. Just days later, I try using the credit. Turns out they're gated to Asia? Exactly what they said would not be the case. Since then, I've tried: - multiple customer support conversations - a refund form (that the support agents suggested; I wasn't even looking for a refund) - hours on the phone with one rep who said they *could* unrestrict it but refused to - I even submitted a @USDOT complaint @United has rejected every request, on the grounds of the original fare rules -- which again, their own agent contradicted. Just for the hell of it, I even looked at what using the credits in the restricted geography would look like (even the exact same route months in advance), and every option is quoting $8000 more. So... AITA? Anyone have success resolving something like this? How is this legal?!